I am a regular customer And had placed an order on Sept 11. The payment had a glitche but later through an sms link I was able to pay the amount. The delivery agent almost harassed me for 30 mins asking me to pay again as it was a system glitche he mentioned when the time slot changes. I recvd a call from one of the managers who toldMe that I need to pay him cash and money will Ben refunded. The reason he gave me was there was some problem with my bank 😂😂 if there was a bank problem how would the payment go through. You people talk a loud transparency so better be honest in responding to customers. Also my money is not yet refunded and when I called the team kept me on hold and call got disconnected. Decided will never attempt to buy from licious again as it was utter waste of time and poor response time. Very disappointed 😔 also just by crediting 50 rs to wallet will not earn the trust back

Waiting the entire day for the application to work was pathetic. After selecting the products in the inbox it was going into buffering continuously without proceeding to Payment stage. Done everything I could like reinstalling the application few times, switch from WiFi to mobile network and the other way few times but none worked from 1.30 pm till 6pm. I have called customer care in between and request help me place the order. The executive had no option of placing the order for me as now a days COD is not applicable. There should be some alternative with the executive to place an order of a customer who can’t place it online due to any cause, taking request from registered numbers and afterwards sharing the link on registered email for online payment through a SMS or EMAIL. I could finally place the order through the website but delivery could not be done today and pushed for tomorrow.Also the cost of the product are going high, the service efficiency is going down. I have faced few incident with delivery boy misbehaving also.Please sort these to sustain your hard earned customers base as the competition in market is now even more since lockdown has been lifted recently.Regards Archana

Be very careful with Licious. They have spent lot of good money on false marketing. They have no conscience - they sell highly adulterated meat in posh packaging. Every time we ate their food - it caused severe stomach upset and food poisoning. No other meat has ever had such side effects. Because we don’t have consequential damages in Indian law, they can roam scot free and not care about the repercussions. If they operated in countries with stricter laws, they’d be out of business and behind bars. Hopefully this review reaches the masses, beware of false advertising , there are no checks and most definitely not 150 of them. What are these 150? It’s just a psychologically pleasing number - ask them to list each one and show the proof. I don’t know how they’re allowed to advertise whatever nonsense they want- that doesn’t mean we should be ignorant. The meat is highly processed and injected with god knows what hormones. If you have the time, get their meat processed in a private lab and you’ll know just how badly they’re ruining the public’s health. Just because most people’s bodies won’t show the effects immediately, they’re getting fooled. In the long term there food will cause irreversible damage. You really have to have no soul to be able to do this to millions of people and get rich on their misery.

I recommend the Hyderabad people to be careful before placing the order with Licious. They will reschedule your delivery and delay your delivery without your concern or confirmation. I faced it thrice-three times. They are unable to manage the delivery. Everyone at every level says we don’t have authority to share the detail and no responsible person speaks to you or takes the ownership about their mistakes or delays. It’s not a professional organization where anyone has the leadership or ownership quality. No one owns their mistake or try to make the customer happy.Disappointed , pathetic service , worst call centre people… customer service call centre people are not able to resolve your complaint in any way. They just make you feel they are helpless and you will get a call back. At the same time no supervisor speaks to you.I can write more things… but I feel a sensible person who reads this can understand what’s going on with their customer management, service quality.One last thing - the delivery executive name on app will be different from actual delivery person who will deliver or call you. This is a very high risk and matter of safety of customer. Be careful.