Bicycles are a desirable form of transportation for many reasons, including the fact that taking a bicycle is environmentally-friendly, economically cost-effective, a way to keep fit and healthy and, on occasions, an enjoyable social activity. In the post-pandemic scenario bicycles are acknowledged as the safest means of commuting.
Bike-sharing, or public bicycle programs, have received increasing attention in recent years with initiatives to increase cycle usage, improve the first mile/last mile connection to other modes of transit, and lessen the environmental impacts of our transport activities.
SmartBike, a company run by passionate cyclists and entrepreneurs is India’s largest
Public Bicycle Sharing System Company in India and is operating world-class PBS systems in New Delhi, Chennai, Hyderabad & Chandigarh and soon in other cities.
SmartBike has transformed the way bicycles are used on a sharing basis by the common citizen by providing high-quality bicycles at thickly populated residential and commercial centers through the installation of bicycle stations. The process of rent and return is digital and can be used on a smartphone. Riders can easily rent and return through our App from any SmartBike station and return at any SmartBike station in the city. SmartBike App is very user-friendly as it shows the nearest bike the station, number of bikes available at the the station, the route to reach nearest bike station and captures all the post-ride details like distance traveled, calories burnt etc.
SmartBike uses state of Smart bicycles, which are custom designed for Indian roads and fitted with a secure lock system. Each bicycle is integrated with SmartBike App which gives the rider, better access, and convenience to ride it. The bicycles can be rented from any SmartBike station and returned anywhere else at our stations within your city.
I rented a bicycle in Chandigarh. Since I was new to service, they asked to sign up and minimum add ₹100 to account! On asking, whether the unused money is transferable, they agreed and told it’s part of the process and wallet money can anytime be transferred to source account. First the lock of the cycle was not okay! After using it I parked it back in station and faced lock issue, customer care helped in locking the cycle. I came back home and after a few months, I realised that I was overcharged, raised it with customer care and they issued a credit in wallet. Later when requested a refund of wallet money which ramain unused for months, app showed it will be done.Did dozen of follow ups with customer care team, didn’t get any satisfactory help. They would always say it will be done in an hour or in a day; after calling back after a day — they would repeat the same script again. Wrote emails, got no response.Fed up of follow-ups and I think I have lost all my money in this process. Wrote this, so you don’t make the same mistake as I did. Highly not recommend!
Non Responsive app, incorrect lock status doesnt let you take action.
cracker._.jack
The App is non-responsive when you try to lock or unlock the so called smart bike. The lock unlock status is incorrectly shown on app so it doesnt let you take any action. I can help with bug fix free of cost. At night , There is no support on-site and limited smart bikes available ~25, most bikes you get will be low on battery or zero, though you can get the manual ones. Too much of wait time, bad connectivity of app and bikes. This really needs to be addressed as there is considerable crowd waiting for bikes. Or do the process manual on-site since anyways you cant drop the bike elsewhere apart from the designated areas.
Worst app and service
pandey mehak
No maintenance, sometimes the lock doesn’t work at the time of pausing or ending the ride and for 30 minutes instead of charging 10 rupees it will empty your whole wallet. Contact us tab is just a dummy i guess because if you send any email or something they will not even revert. Seats of the cycle is not comfortable at all, there is no bell in every cycle which should be there according to me, you always have to maintain minimum 100 rupees in the wallet but if do not want to continue you will not be able to withdraw any of that. They should shut down this business in chandigarh right away.
Worst experience for the weekend
Priyanka123#
Very bad experience with the cycles. Four of us went, and each of us faced issues — one cycle’s pedal was not working properly and was extremely slow, another was uncontrollably fast, and one had a faulty handle that made it impossible to control. On top of that, they had very few cycles available, and the access was not at all easy. Extremely disappointed. We had to recharge ₹300 for such poor service, and my friend even ended up paying ₹400 even though she couldn’t properly ride the cycle. Definitely not worth it.
App optimization and bug fixes
Version 6.5.1
The developer, SmartBike Mobility Pvt. Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Location
Contact Info
Contacts
Identifiers
Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
User Content
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Smartbike Mobility Private Limited
Size
119 MB
Category
Travel
Compatibility
Requires iOS 15.6 or later.
iPhone Requires iOS 15.6 or later.
iPod touch Requires iOS 15.6 or later.
Languages
English
Age Rating
9+
9+
This app has an age rating of 9+ with content restrictions.
Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
