Your “Chat”Option was always annoying because it only gave us options to select which most of the time did not meet our requirements. It has now been made worse because it’s almost impossible to get to the point where we can actually chat with your representative. The options which we are forced to select are totally inadequate. The so called chat option is hidden under so many layers, it is obvious that you want to avoid getting us in touch with your representatives. The whole process is extremely frustrating, more so given the fact that we are only trying to get in touch with a representative to sort out some problem. Your “chat” option just makes the problem worse .

It all started good when I first use it few time but now my last few delivery are never on time. There is a lot of issues now with them. First you can never insert address properly no matter what. Whenever i book a courier, doesn’t matter where he is it will take at least an hour to pick up. One time i could walk to courier guy in 15 min but he still took 1 hour to pick up my courier. My corporate documents need to be delivered on time but every time they reach destination after office hours even when I book around 10 am.I don’t know why sometimes their rider accepts and come to my location and rudely tells me that” I won’t deliver your package, cancel it and ask someone else”. Imagine how would it feel if you have to wait one hour just to hear that and this did not happen once but a lot. Sometimes won’t even pick up call to ask why are they taking so much time. As I am writing this my courier guy picked up documents more than two hours ago and is still halfway. The funny part is distance is around 70 min and currently standing at a location for more than half hour and not moving. Not picking my calls and even customer service is of no help “as usual”. I have lot more to say but why waste any more time on this. “Uninstall “

I have schedule a parcel pick up and drop. And it shows that for pick up the person will be there in 5 minutes but even after 30 minutes, the pick up guy didn’t show up and after several attempt of calling, finally he picked my call and said currently I am delivery from porter and it will take another 30 minutes for pick up. Meanwhile in zoho app it shows the pick up guy is on his way but the map was not at all showing real time location. Then delivery guy told me that I won’t be able to pick up your parcel and unable to cancel from my end and asked me to cancel. I cancelled it and Borzo charged me their cancellation fee and I want to connect with any customer care representative to tell them the whole scenario but Borzo don’t have Customer support in their team, only AI generated limited response and questions are there.Well it was the 2nd time I was using Borzo and I am not at all happy .Uninstalling the app for now, hopefully you guys will take care of such issues and make some relevant changes.

This incident happened on 1 day before diwali when i booked a delivery service from Borzo app. I’ve handed over my parcel worth ₹2500 to the driver and paid him the delivery charges ₹309 as well around 3:42 pm. After an hour I called the driver but his phone was switched off. The company doesn’t have any customer care number to reach out at that time.I keep on calling the driver continuously for 2 -3 hours but his phone was switched off. I dropped a mail to the company but there was no reply until now. I dropped a message on their chatbot. Around 8:10 pm an executive Jyoti replied and I explained her my case. She passed on my chat to some guy named shekhar. Since i’ve been following up with them but neither my parcel is returned nor they have refund my ₹2809 even after sharing all the invoice & proofs of payment. We are small business owners and every single penny counts for us. They are seeing my messages but not responding. Such a fraud company it is who hire fraud drivers. This was the worst experience ever. Pathetic delivery service. Shame on you.