Started using gullak some time back to explore gold investments. Initially was using it as a last investment options since returns were similar to savings or ling term equity.After gullak+ and current market conditions have started using it as a primary investment source.Experience is really nice and investment process was seamless.

I had 115 grams of gold saved on their app. I wanted to buy jewellery at Tanishq suing the saved gold. I generated the voucher of Tanishq, the gold got deducted from my dashboard but I didn’t receive the voucher. Hence I contacted their customer support who said that it’s under manual review and no one is at office since it’s pre-Diwali. What the hell does it mean? I can’t spend my saved gold during festivals because someone at your office has decided to be on leave on that day?!! It’s already been 48 hours and it has ruined my Diwali shopping completely. Give me my gold back…I had already paid for it long ago and entrusted you with it’s security…you can’t refuse to give me back my own gold when I need, you stupid fraudsters…!! Don’t ever trust anything they write on their app. It’s very cumbersome to get your own gold back from their app and they have virtually no customer support. Only one person replying that they are “actively investigating the issue” which never seems to get solved. Stay Away..! I am also going to withdraw all my digital gold from this fraud app.

I am extremely disappointed with the customer support provided by your app. For a company dealing with investments and people’s hard-earned money, this level of support is unacceptable.There is no proper call support, and customers are forced to rely only on chat support where responses are very delayed and feel robotic rather than genuinely helpful. Instead of resolving issues professionally, the support team often argues instead of providing solutions.Trust is the most important thing in any investment platform, but this experience has completely broken my confidence in your company. Because of this poor service and lack of accountability, I have decided to stop using the app and will not make any future transactions on this platform.

I’ve been using gullak for a while now and although I liked the whole experience my first time withdrawing experience was a disaster. So for all other users just some information before you start - When you buy you pay 3% GST and when you sell you don’t get the gold market price rate, you can only sell at almost 4% lower rate. Today’s gold rate on the gullak app is 7335 and when I sell I can only sell it at 7091 and the market price is actually more than 7500 😵 After this experience not very sure I’ll be using the app anymore. What you see on the fund value is not what you actually get when you withdraw.