The Bajaj Finserv Experia App is the one-stop solution for all post-loan or investment services provided by Bajaj Finserv, India’s most diversified non-banking financial company. Benchmarked against the best in the industry, the app comes with a clean, simple user interface, a design to deliver an excellent user experience and intuitive navigation.
Through the Bajaj Finserv Experia App, consumers can view or apply for preapproved and recommended offers customized for the consumers.
Here is what you can do with the new and improved app.
1.) Active relations: View and manage your active loans and investments, make payments, download your financial statements on the go.
2.) Previous relations: Access information on your closed loans and investments, view your statements and more.
3.) Pre-approved offers: View pre-approved offers & details, get product information or request a call back.
4.) Payments: Pay your EMIs, part pre-pay or foreclose your loans and access information on future payments through the app itself.
5.) Drawdown facility: Drawdown functionality is now a lot more convenient than before.
6.) Notifications: View all your payments, statement downloads and offer notifications on the home page under the notifications tab.
7.) Raise a request: Log a request, check status and a more detailed view of previous requests.
8.) Navigation across apps: Easy navigation across Experia and BFL Wallet
9.) Rate us: You can review the app and rate us at just a click.
Ratings and ReviewsSee All
Good and bad
This app is in Appstore, means its developed for iDevices. But its not that optimised. Everytime it asks for OTP. There are login options like m-pin and Biometric login, but none of those works.
It asks for mobile number everytime you login, OTP Comes, after you login, it asks for enabling or disabling m-pin and touch ID. When you make any change, it again asks for OTP. Here's the big issue... If you enter the OTP, nothing happens. Neither it goes forward nor reject the OTP. It remains the same, counting down the time for OTP. After the time ends, it asks for OTP again.
Nothing happens. All you have to do is, skip the step and login.
There doesn't the story end, if you want to login again after some time, the process starts with entering mobile number and asking OTP.
I would never use this kind of app if I had any alternative. Actually I adjust with MobiKwik wallet app mostly for just tracking information.
But having dedicated app, and doesn't work properly... It's annoying.
Developer please address this issue.
Hectic service provided
I have paid the EMI dues before the due dates and on time payment, at the last month of Emi due I paid it before the due date ,but the funny and sarcasm here is the bajaj representative calls me and informed that your EMI is due and not made the payment. I gave them the receipt number of payment, they said it’s fine, again day after day I get call stating that emi is due. And suddenly one guy calls and states that you have paid the EMI before the due date so it will not get reflected. Is this a joke ?? Making payment before due dates is a sin or can’t be stored in such a big cloud platform for all the transactions made ??
And again today’s call was same
EMI payment is pending,
First the customer support guyz need to calm the customer in a respected manner.
They call us and start your emi is pending and didn’t pay( that, this , why and all ) before letting us speak.
I’m not gonna pay the EMI due again.
Some agent informed me that the recipes will be sent in email ID also, haven’t recieved so far.
Awaiting for the response for your team.
Developer Response ,
Hi Prashant Raju, Sorry for the inconvenience caused. You can raise your complaint/issue directly by opening the following link https://www.bajajfinserv.in/reach-us for quicker resolution. We greatly value our customers and their feedback, do reconsider your review with us when your query gets resolved. Thank You. - Gaurav
Bajaj finance is good but this app is as bad as anything......i have taken TV and have loan i have paid 4 emi......from the day when i took loan...i tried to login to this App but everytime when i try to login......First step its ask me to enter my Phone number that step goes proper......Second it ask to to enter OTP even this goes properly......Third it ask for date of birth even this step goes properly......then Forth it ask me to change password enter old password and enter new password......this is my first time i dont know what is my old password i newer registered how can i enter my old password when is was newer created......please suggest is there a default password or help to login into your BAJAJ APP
Developer Response ,
Dear User We are sorry to hear about this issue, request you to please upgrade the app and check, in case the issue still persists then please write at Mobility@bajajfinserv.in Regards Mobility Team
Up to six family members will be able to use this app with Family Sharing enabled.