I am writing to express my dissatisfaction with my recent experience with Nike India.The customer support service is extremely poor and unresponsive, which makes it difficult for customers to resolve issues or get proper assistance. In addition, the current shopping experience on the platform is disappointing. There are very limited options available, and in many cases even basic size selections are missing.Another major issue is the login process, which is often unreliable and creates unnecessary frustration when trying to access an account. Previously, the platform offered a wide range of collections and attractive sneaker options. However, the current catalog appears outdated, with very few decent or new releases available.Overall, the experience has significantly declined compared to what it used to be. I hope the company takes this feedback seriously and works on improving customer support, platform functionality, and product availability to provide a better experience for customers.

There was a perfectly good app that had all the international drops and a really great collection. I opened that app today and was asked to download an app for my ‘region’ and was presented with an imitation app with hardly any choice. I don’t know which marketing genius thought let’s make an app for a country with the highest population in the world and we’ll remove choices and limit the available collection of our shoes to that country and we’ll improve sales.This is discrimination and similar to the thought process that thinks that a poor country needs less choices. Disappointed with Nike and their thought process. I don’t think I’ll ever buy another product from a company with such regressive thinking.

I had been eagerly waiting for the Vomero Premium drop scheduled for January 30, but Nike unexpectedly restricted app accessibility for Indian users on the night of January 29. While delivery is now free, it comes at a cost, now there are no premium collections, limited-edition drops, and half-size options. I usually wear size 8.5, but that choice has now vanished, making the experience feel no different from any other brand. At least we still have the option to purchase directly from Nike’s Singapore store, even if it means paying an additional ₹1,250 for shipping

This is a huge downgrade from the previous app. There are limited options, Jordans have almost disappeared, the app experience as well as the limited products feel cheap. Some of us were okay with paying additional shipping charges. At least nike should’ve kept the older version available as an option. This isn’t fair, now do I have to reach out to my friends and family abroad to get me the good stuff? Bring back the old app or make this one just as good. I hope people stop ordering until then!