The philosophy of “Nibhaye Vaade” is encapsulated in ICICI Lombard’s IL TakeCare app. All your needs can be met through a digitally personalized experience on the IL TakeCare general insurance app. You can buy health insurance, motor (bike & car insurance), travel insurance online & explore options for wellness too. With just a few taps you can get insurance, explore wellness solutions & health assistance features.
So, how does IL TakeCare make your life easier?
Motor Insurance
Our online motor insurance app offers users to buy two wheeler insurance and car insurance online, get motor insurance renewal & hassle free claims with our vast network of cashless garages.
Health Insurance
Buy health insurance online to access all health records like medical e-cards & policy related information & make instant claims too. Add your Mediclaim policy in the app to avail 24x7 tele-consultation at the comfort of your home.
Travel Insurance
Getting ready to travel to another country? Having a network of hospitals handy is great. Travel insurance provides the security of medical assistance, baggage loss assistance, and passport theft, amongst other things. Browse insurance offers to choose one that best suits your itinerary.
Features & Benefits:
Quick & Easy Claims Process– Here is the best insurance app that allows you to register your health insurance policy claims, & motor claims easily.
Online policy renewal– Online bike insurance renewal is now easy with our quick & hassle-free policy renewal process. The app also offers quick & simple online health and car insurance renewals.
Health Assistance– Buy insurance and get answers to all your health & wellness related queries.
Wellness (Fitness Tracker)– Track your diet, exercise, sleep, and step count. Ensure your wellness metrics remain accessible to you.
Cashless Hospitals Network– Health policy holders can browse through a wide network of hospitals with options to search the nearest hospital-based on their current location, city, pin code and specialty-wise.
Get Well-thy– Hop onto holistic health & wellness with IL TakeCare. Learn from the experts about mindfulness, yoga, diet, nutrition and more. Calculate your overall wellness score based on physical, mental & social parameters.
Online Doctor’s Consultation– Use our wellness app for 24*7 doctor consultation over a call on any health-related queries anytime, anywhere along with an online prescription too.
Medical Emergency– Use the app to call an ambulance and find the nearest hospital from our wide network of hospitals.
Video Consultation – Audio/Video connect to 20 specialties and super specialties under IL Hello Doctor feature.
Step Up Challenge– A newly added gamification feature which allows you to challenge your family, friends/colleagues for step challenges using the insurance policies. The steps data will be tracked from Google fit.
Cashless Garage Network- Motor insurance (bike and car) policyholders can access a comprehensive list of cashless garages through the app.
InstaSpect– Use the mobile self-inspection feature to record a video of your vehicle, get claims faster & easier without the need of physical inspection. Make your bike policy and car policy work efficiently with the app.
Motor News & Views– Be the first to hear the latest information on vehicle news, launches, reviews, analysis & more through online car insurance app.
Customer Support:
If you have any queries related to health, car & two-wheeler insurance, get in touch with our support team at:
Email ID: customersupport@icicilombard.com
Toll-Free No: 1800 2666
Also, visit our website: www.icicilombard.com
I WILL GIVE 10 out of 5 star rating for their app and their service. They respond very fast and fast and fast and fast we can’t expect that with in this quick period of time they will process the claim. If you raise a claim request you can have a nap until your policy is over because after the policy time over they will give you update regarding your claim that your policy will expire buy new policy. That’s it . Worst customer support There is no one to contact you directly There will be no response The app will not help regarding the claim you can only see the stars without lighting effect if you take a policy in ICICI LOMBARD
Developer Response
Dear Sir/Ma'am, we apologize for the unpleasant experience. Request you to share your registered mobile number at customersupport@icicilombard.com so that we can help you in resolving the issue.
Worst app and service
Zcgsh
App is total waste, have to raise claims 10 times to get it created. But after claim is created it appears only in your login but won’t be visible for claim process where I already raised 3 claims now. So you keep sitting for update but nothing happens. When you call customer care they give some explanation. I contacted my corporate representative to know claim was not visible for them after 10 days. Raised a claim again and got rejected in 5 mins saying cheque doesn’t have the name. Shame such a big company doesn’t even know salary account cheques don’t have names in them because the accounts are opened instantly. Also prehospitalization claims needs to be submitted after hospitalisation claim is cleared otherwise these brilliants keeps processing the prehospital claims instantly and keep rejecting it without even checking main claims. Overall app doesn’t register claims that shows registered in your app and ICICI team is fast in rejecting the claims rather than fixing the issue in app. I am doubtful to send my documentation to them because if they keep rejecting then I won’t get my documents back at least to claim in my spouse insurance. Should avail cashless to avoid contacting these guys. I have spent about 2 days to get all the documents ready and now struggling with this useless app without knowing whether my claim is registered or not.
Developer Response
Dear Sir/Mam, we apologize for the unpleasant experience. We request you share your registered mobile number and error screenshot on customersupport@icicilombard.com so that we can help you in resolving the issue. Thanks!
Every time taking 2 days for resolution but they can’t resolve the app issue which i m facing
Sushantchavan
IN THIS APP THERE IS NO OPTION OF UPLOAD CLAIM DOCUMENT IN OPD CLAIM SERVICE OPTION The most useless service is the first reason of ICICI that they disconnect the calls without telling and by asking to stay on call the conversation is going on during the office hours but the customer is not paying any attention to what the customer is talking about. Second reason since how many days I am putting REQUEST that your app made error is getting member is not found after uploading the photo about it to the mail the problem was solved in 3-4 days, but in that option upload document is not showing in opd service. The third reason is that every time we have to call your customer support and make a REQUEST and wait for 2 days to resolve it. So what is the use of this service even your service people tell the customer that if there is no document upload option then courier then what is the app made for. When our policy comes to end you people call 10 times bothering us that policy period is over pay to renew. We don't pay thousands to get such a service. Such useless service is nowhere to be found. We will not refer anyone to a policy company that provides such service
Developer Response
Dear Sir/Madam, we are sorry for your unfortunate experience. We would appreciate it if you could share the claim details and your registered mobile number with us at customersupport@icicilombard.com and our team will look into the issue. Thanks!
Pathetic APP & Horrible Service
THE_Big.J
This app is filled with bugs and doesn’t update timely, especially when you want to claim, they have an auto claim form and event after you fill it they tell you to download - Print - and sign and resend via email. ( than what’s the point of yr tall promises of clearing claims in 8 days) Another issue I’ve faced is that when my policy is valid & registered and when I click the claim button it’s gives a pop up (Uh Oh Policy not found) I call the customer service and he just spins the web asking for irrelevant questions and does not understand the issue even after me telling him that just a day before the app was working fine.. His resolution was wait for 24-48 hrs, I mean how can you give vague answers on an healthcare app. After a long discussion when I kinda told him he didn’t resolve my issue, he tells me screen shot the error and mail, couldn’t that be told at the start rather than doing the whole lot of things that I’ve not asked for.. The issues are countless, recently they rejected a claim for a document where as they could have easily just asked me to send or upload it like they always do. Your family member is already suffering, the stress at home is unlimited and these guys have zero empathy, along with Absolutely Zero knowledge of how their systems and processes work. Simple basic stuff is so much time consuming. Totally frustrated with this app and their service. I’ve paid their premiums Fr > 12 yrs but never claimed anytime, but now.. when I’m trying to do so, only thing they do is give you a rundown fr yr money. ALL YR AGENTS NEED A CHECK ON QUALITY, EMPATHY - PRODUCT KNOWLEDGE - UNDERSTANDING THE CUSTOMERS ISSUES and providing a timely and quick resolution. Pls SACK yr customer service or training head for that matter as he or she is doing the most pathetic job. Cause the quality doesn’t show a bit..
Developer Response
Dear Sir/Madam, we apologize for the unpleasant experience. Please share your contact details at customersupport@icicilombard.com so that we can help you. Thanks!
Personalized Experience: Your home and benefits screens dynamically adapt to your preferences and policies
Improved Usability: Key features like policy details, interactive feature & benefits, wellness points, IL DriveSmart are now easy to use
Streamlined Benefits: We’ve simplified the interface to help you engage and make the most out of your benefits
Seamless Onboarding: Enjoy a smooth onboarding process with helpful splash screens, optimized login, and guided coach marks to get you started
Version 4.1.16
The developer, ICICI Lombard GIC Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
ICICI Lombard General Insurance Company Limited
Size
222.1 MB
Category
Health & Fitness
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
