Myntra - Fashion Shopping App 4+

I have been purchasing from Myntra from more than 6 years, right from my college days. I have had good and bad experiences but now that every thing is being updated from your end pertaining to quality, sale and offers, including glittery advertising and commercials why are you not able to keep it up standard wise? at least with regular customers? I order a product based on brand, reviews and, quality estimation by the pictures of a product. Yet many a times I was disappointed with 8/10 purchases just because either the product I ordered was clearly used by another customer and dry cleaned and sent to me by Myntra or the quality is extremely poor where it doesn’t stand up to the description provided in the app. Why Myntra? Is it because you are maintaining dupes of the same brand or replicas of all your products? Is that why some of them seem to be good while some are of poor quality ? Every-time I order something I am left dissatisfied these days with the quality or some part of the product would be missing. (Eg. dupatta in a chudidaar set)

I have been ordering from Myntra from years! Recently in April my mom and brother has shifted to Panna, Madhya paradesh. I have ordered some clothes (kurti, night suit for my mom, 1 mens kurta and 2 t shirts for my brother, and two kurtas for baby boys) for them as an advance Diwali gift. My relatives also live there so I ordered two kurtas for my little cousins. One for 6-7 years and another for 3-4 years. Both kurtas are from Vesham. All clothes are delivered except the kurta for 3-4 years old. I called and registered a complaint but they are saying my complaint has been denied because the packet left from warehouse well packed and all. If it left and I did not receive it then they should contact their delivery people whoever was the delivery agent there. But NOOOOOO, they simply said thay my complaint has been denied. I mean on what basis you are denying my complaint. I did not get my issue resolved. They said I am supposed to get a message and call related to this but I didn’t receive any of them yet. It’s been two days. And same incident was happened in month of may with my another order. App showed items delivered but I didn’t get it . No call from delivery agent and nothing. This kind of careless behaviour is not acceptable by such a big brand like Myntra. Team Myntra look at your customers account once and see how much business they give you and after that we get such disrespectful responses from your people… 👎🏻

I have been using myntra for a while now and everything was fine but since Diwali 2024 sale. I ordered 6 items and every time parcel delivered was wrong every time i called there support and asked them to exchange the parcel with right one but they initiated for return every time. They get there convenience charges and then when i call there support they tell me that it is an issue from sellers end like bro we are ordering from myntra not any other website myntra is responsible and answerable for this. My last parcel delivered was also wrong so i did the same called the support and asked them for return only this time but now what they did is asked me to SELF-SHIP it to one of there warehouse as there pickup facility is not available in NOIDA. Ridiculous excuse from myntra. I have been calling there support and talking to there representatives, escalation supervisor and escalation manager as-well but all they do is raise a complaint and give me same message every time which is to SELF-SHIP the product to one of there warehouses which is not in Noida or Uttar Pradesh. This was not mentioned on there product that if there product have any problem they will not provide any pickup as myntra do not have delivery service on my pincode which is NOIDA. Ridiculous Myntra Ridiculous services Ridiculous support Useless policies and excuses Feel like puking now whenever i open ur app to se if you have provided me with some help.