Myntra launches the iconic global brand H&M. Grab the latest H&M styles before stock runs out! This version also includes upgrades to key components of the app for improved stability and performance. We have also fixed issues with the video player on the product detail page for a hassle free video experience. These and more minor improvements for a great Myntra experience. Happy shopping!
Ratings and Reviews
Myntra itself is wonderful! App has bugs
You are a completely customer driven company, if so please do care for the following-
1. If I placed an order of 5 items in total, the order shows up for each of the item separately in Orders. Thats fine but when I return, ideally i will have to return each one of them separately, thats also fine. BUT when i place the return request for the first item of those 5 , it shows me the returning amount as the total of 5 items confusing me that placing return request for this is automatically placing the return request for all 5. It actually happenned with me, i actually handed out all 5 items to the pick up agent, but later when I received the amount it was just for one item. The pick up agent was kind and helpful, that on talking with him he actually brought the rest of the items back to me. PLEASE FIX THIS. Either don’t show the total amount at returning 1 item or actually mean it.
2. When I place an order and go back to orders, i don’t get to see it immidiately updated. It takes time i have to either kill the app multiple times or come back a bit later to see my order.
And Yes I AM A QA. So i have this instincts and a zeal to get all these fixed :)
Bad retention and customer harassment
I am totally disappointed with the Myntra shopping experience, I didn’t use my Myntra account for sometime and today when I came back, I noticed that I was charged 150 rs shipping fee even when my order exceeded the minimum shopping price for free delivery. So I find this notification that there is some fair policy and all. I immediately checked my order history and it’s showing empty and don’t see anything in order archive even. I wanted to check how have I abused the fair policy. When you say easy returns and all, and on the other side you say abusing fair policy. So I need to understand this policy and this should be mentioned prior to our shopping experience and not later. Rather than customer satisfaction you are harassing the customer. Also on calling the help desk, they are of no help and no email address is provided to have a formal discussion over email. This is seriously pathetic and annoying. You should seriously have better policies in place to have better customer satisfaction and if the product doesn’t suit the customer, they will return it, like if we buy things from a shopping mall and return, they don’t charge us extra. This is an unfair and absurd policy.
Very disappointing and unsatisfactory service
The primary goal of the app is to be customer friendly and to be of service and when failed on this regard to be of help but this does not seem the case with this app. I ordered a jacket for which the all inclusive bill was shown 471 but on delivery the product bill was 620 because they added delivery charges to it which I do not oppose but I want to be well informed about it. On calling the customer care they tell me that if I had done bank transfer the bill would have shown it but did not show because it was COD. Well then thank you for playing surprise surprise with the customers who have ordered it with COD. Also then the product comes in defective not once but twice! And on complaining they say that I have to wait 72hours for the complaint to process and then additional time for the exchange to happen. Gee thanks!! Now I not only have paid a surprise 149 Rs but don’t even have the jacket to take it where I want to. Thank you Myntra for being a part reason for me getting hypothermia. The best part is on complaining all they have to offer you is a pretend sorry and nothing else. Thank you again Myntra now I have another sorry to add to my jar :)
- Myntra Designs Private Limited
- 38 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2016 Myntra Designs Pvt. Ltd.
Up to six family members will be able to use this app with Family Sharing enabled.