Rapido: Bike-Taxi, Auto & Cabs 4+

I raise the complaint on captain yesterday I have a important interview I need reach the place 10oclock and I booked rapito bike and call the captain share the my pick place and landmark and I waited 15mints after that he come and said you can cancel the ride I asked reason he said I need only cash other wise cancel the ride even I Begging and request I don’t have cash I will pay phone pay g pay or rapito app I don’t have cash and I asked him if you account was probelm then why your not informed me when I called I can arrange the cash or I can cancel that time himself he said that’s your problem and he said you need to cancel the ride the I asking why I need to cancel your mistake you have to cancel but he is not canceled he left me I loss my interview 😭😭😭. Which is important part of my life and this is life changing job for me and also rapito customer care agent called me and they told you asking for cancel the ride without my concern they canceled and I raise the complaint still against the captain and I need my 25hr time which is wasted in my life I want return my 25hr of time and please guys don’t use rapito this is one of worst taxi app better you guys can use Ola and Uber there are giving best services kindly help me this rating need to down and tag and share the review for all the people and dislike 👎 this app and I need my 25hr of time otherwise next level I tag your ceo and consumer court

Hi Peter, we regret that the captain asked you to cancel the ride and insisted on cash payment. To take an action on this matter, kindly drop us a mail at social@rapido.bike with your registered mobile number and ride ID. Awaiting your response.

I always use to prefer Rapido over other apps, today’s unprofessional behaviour of Drivers left me Disappointed. I booked the auto from some distance to confirm any driver is available near or not as we had heavy baggage. The assigned driver reached at pickup and was on call with me as we were moving to the pickup and it was crowded roads with lots of other private autos. He saw me and cancelled the call. As I found him he asked me to cancel the ride because he took some other passenger not booked through the app. Still our ride was showing in the app and he denied to come. Drivers should take other passengers when they don’t have ride or else if they got someone atleast they should inform.
I cancelled the ride and booked other auto. He took us from other road which was long cut and charged extra money. I have faced this with ola and uber and that’s the reason I switched to Rapido. How all of a sudden they can increase the price. Very disappointed with today’s ride.

If the service will be dissatisfying the customer will definitely move to other platforms. I request the owner to kindly take some step on this. If here also drivers are behaving as per their wish then what will be the point of booking through these platform over private autos.

Hi Latika, we regret the inconvenience caused by the captain’s unprofessional behavior. This is not the service we aim to provide. Please share your ride ID and registered mobile number at social@rapido.bike so we can investigate and take necessary action. Your feedback is valuable, and we appreciate you bringing this to our attention

I have used all kinds of cab services and Rapido is the worst ever you can experience.
If driver choose to go different route, customer will have to pay extra, which is automatically generated via app. Even though you add 40-60 rupees tips, it doesn’t matter, your fare will always increase +60 rupees extra.
Now the worst worst part is the customer support. Unlike other cab services app, Rapido support tram is extremely uneducated, they don’t communicate, they just send some scripts and leave the chat. I have experienced this pain and stress N number of times.
Yesterday I booked cab for 294 rupees. He took me different route knowingly and I had to pay 346 since app increased my fare automatically. But driver didn’t stop from there. He demanded me 60 rupees more extra cash, saying I have to pay more different route. I didnt even ask him to go in different route! And then he is like you can talk to customer support. He knew very well that customer support can not do anything or help me. But still I tried talking to customer support, and I told what happened. As expected, he took 5-10 mins to reply and he didnt even read my messages. He is just sending me sorry for inconvenience, scripted messages and he left the chat. What a pathetic services.
Learn something from uber and ola. If you guys continue to do like this, your business will not last longer. Keep some educated support team at least.

Hi, we're disappointed to hear that you were incorrectly charged due to a route change by the Captain. Please share your registered mobile number and the ride ID by emailing us at social@rapido.bike so we can check the details and assist you at the earliest.