Yulu - top eBike sharing app 17+

Stand lock removal not mentioned in onboarding

In my first use of the you app I had no idea that there was a stand lock. After unlocking the device I tried to simply push the stand back and failed. Though the app includes addinoney to the wallet in the onboarding experience at no point do they guide you on Safety Pre checks of brakes working or how removing the stand. There is a section in help and support of how to use it. Even there it simply says there is a stand lock that needs to be pushed... On the vehicle the stand lock is the same colour as the rest of the stand. I had to bend down to look at what parts are engineered to move. All this could have been avoided with a coat of paint or a better onboarding experience.
That said once I unlocked the stand, I loved riding the Yulu! It was simple and fun.

Developer Response ,

Thank you for the feedback! We will inform our team to make sufficient changes to the miracle as per your request.
Please reach out to us via the 'Chat with us' option where you will be assisted 24/7 or write to us at support@yulu.bike.

Almost hurt my hand while locking the cycle.

I had regards for Yulu until now. I usually do not add any reviews on any app. But this bad incident has had me furious. First of all, it was a pain to book a cycle as the Bluetooth connectivity to these bikes are so poor. Secondly, they wouldn’t unlock unless moving the bike persistently effort it put which might end up us breaking it (so inefficient). After I unlocked the cycle, the cycle wouldn’t move as it was faulty. The issue was now not unable to lock the cycle. I tried many a times in vain and only ended up hurting my hand in the effort. Felt so helpless and frustrated unable to lock the cycle just to make sure by ride ends and to start walking than take book a Yulu cycle ever! I have logged a ticket which took ages as the app crashed every 10 seconds on my mobile. The ticket has been logged and I have received no response so far(been 45 minutes). There is no direct number to call Yulu Customer care, which is criminal for a travel industry. I’m so worried now as the ride has no ended and the bike is left unlocked at the Yulu zone with no one to account or help. Please look into this issue and respond appropriately. Let’s see your action towards it. Is it going to be “Customer is king” or we do not care!

Has Potential but ....

It’s good to see bike sharing finally making it to Indian roads and on the surface Yulu seems to be great, but if you are a regular rider that’s when Yulu starts to creep you out.

While the app and bike itself seemed to have improved quite a lot, customer care and payment service has gone downhill.

They have super saver packs which will charge you the whole amount, but then the app gets stuck. If you email customer care(unfortunately it’s the only way to reach them, they no longer have a customer care number) response will be - the saver pack is not activated for you, please pay additional amount to activate). Club it with the fact that you could be at times asked to upload a pic even after you have parked in a Yulu zone make me rethink if it’s worth all the extra time you spent which should otherwise be an enjoyable stress free ride. I mean one has to wonder if they incorrectly fine you, trying to get your money back won’t be easy given the inadequate customer support.

Developer Response ,

Sorry for the inconvenience caused, we will solve these issue ASAP. Thank you for your feedback.