Stanza Living-Rent a PG/Hostel 4+

Experience as a customer

had a worst and very horrible experience with stanza living apartments in Hyderabad(and that too despite the fact that we were paying rent which was well above prevailing rents in the market). perhaps the worst co-living service providers in the country. their sales team, operations team and admin team are highly inefficient, lacks integrity and have no knowledge how to do handle customers grievances. the so called services(maid, Wi-Fi, security etc etc) provided by them is not at all up to the mark and definitely doesn’t commensurate with amount they charge from customers. their customer service helpline never works and mails aren’t never responded too. and biggest task is to get the security deposit back once someone vacate their property. they start showing their true colours at that time. would never ever recommend anyone to chose stanza even as their prospective accommodation.

App doesn’t solve complaints.

I am a resident of Stanza Shanghai House Bellandur Bangalore. Stanza has a model where RCs (property caretakers) looking after each property and food, cleaning, wifi and hiring working staff etc. So ideally when you have an issue you raise a ticket on app for a complaint and it goes to the RCs to be resolved . But here the issue in business model is that all the tickets go to the RCs which is not good. Let me explain, so the budget to manage food and consumables in the stanza goes to RCs and here is where the problem is. Now RCs continually deplete the quality of food and number of cleaning staff etc (probably to cut cost and shave out some amount in budget for themselves). This leads to problems such as quality of food and they would ask you to take 1 egg or 1 gulab jamun or less chicken etc which is nowhere mentioned in the policy. Now when you complain the ticket goes to the RC who is the root for all the problems, and what do they do? They just reply to the ticket that this wont happen again and close the ticket. And I think this is the worst model ever: giving the ticket to the same person who is responsible for it. You feel so trapped that you write your problems in the app review. Curd is thin….you can’t do anything, you are getting one egg….you cant do anything, curd is not there…..you cant do anything, jam finished…..you cant do anything. The food is bad here and its not because of stanza but because of people managing the food and PGs.

Developer Response ,

Hey there, please be assured that your feedback has been duly noted. Kindly allow us sometime to get this checked, a member of our team will get in touch with you shortly.
Meanwhile, kindly share with us your Ticket ID/ Resident ID or raise your concern via the Stanza Living Resident App.

Thank you for your patience and understanding

Review For Stanza living

I am the resident of PATTAYA HOUSE DEHRADUN STANZA LIVING .

My Name is UJJWAL VERMA and I am living in this Hostel since many years and my one more year is also left of my Degree and I am fully planned that I will stay Here only Because In Dehradun As well as in India 🇮🇳 I don't think so that there is any other company rather than Stanza living which Take care their resident as there own children all the facilities are excellent stanza living is only the company who always prefer there resident as their first priority rather than any one else and this is my Fourth year in this Hostel and one more year also I will definitely carry on with Stanza Living because as they say that stanza living is second home of our resident so they full fill also this quote ❤️🙏

Developer Response ,

Hi there, thanks a lot for your feedback! We’re delighted to know that you are enjoying your stay at Stanza Living :)