All you need is the Tata Play Fiber app to manage your Tata Play Fiber account. It allows you to make recharges, buy add-ons, view/change your plans, track-usage and-sa lot more at your fingertips. It is also one-stop for all your customer service queries – you can raise a request and track the status for the same.
If you are not a Tata Play Fiber customer – the app allows you to drop your details for our Customer Care executive to call you back.
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Ratings and Reviews
Fine service, horrible recharge experience
Recharged 3 days prior to expiration of the plan and selected the option to activate the new plan after expiration of the then current plan. Now waking up to find that the money is in the wallet with the account deactivated. Selecting the new plan allowed me the option to use the money in the wallet, but the plan still doesn’t get activated. Now I’m sitting here with no Internet while having made the payment well in advance.
Also, I received literally dozens of calls and SMS’ a day since my recharge asking me to recharge.. literally dozens. All this while my advance payment has just been sitting there.
I got shifted in Vvip homes Gaur city 2 where I was convinced the Internet will not have no connectivity issue and for the first three month the service was brilliant but as usual like other isp they started showing their greed when I downgraded the service from 50 Kbps to 25 mbps the with unbearable intermittent issues where I have reported on 2nd of April and 4th April via app ad they were not ready to pick up the call due to lock down and they replied back where they have not even bothered to call to check if everything is ok and the complaint was closed.
Understanding the fact due to lockdown thought of giving it a third attempt and when called I was finally able to speak to someone and I was assured the issue will be fixed within 24 hours which they did but only on the mail reply but the actual intermittent issue is not yet fixed. I raised this third complaint on 10th of April, so guys my humble request never ever consider yourself getting this Tata sky broadband connection I have only 36 days more to go so I will stop using their service thought of making you guys aware too. For the people who are already a subscriber better change it to some other ISP
Worst Services ever
I have a Tataplay Fiber connection in Mumbai. I have taken this connection because it belongs to Tata (A trusted firm according to me). But their Fiber services is in very pathetic condition. First of all if you recharge your account after expiry you have to call customer care to reactive your account, that too from your registered number only. Otherwise you cannot contact customer care team. If you lose your registered mobile number that’s it you cannot contact them. Secondly if you want to activate safe custody you have to pay Rs 200/- for that. Safe custody increase your validity to that much day that you are activated the service. For six months plan of 50mbps it costs Rs 18 per day. And you are enabling safe custody for about 10 days you have to pay Rs 200/- to get 10 days extended validity, while you get it for your next recharge with Rs 180/-. Safe custody is only helping the company only not the customer. Some other fiber service providers like Airtel giving it for free of cost.
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- Tata Sky Broadband Private Limited
- 61.4 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
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