Urban Company (Prev UrbanClap‪)‬ 4+

Guys please don’t carried away with the adds shown on TV, they claim that they have extremely professional service person with highly skilled but the truth is that, they send uneducated half mad and extremely Hoon person which kind of a big concern as it’s risky for your family. I booked a bathroom cleaning package with kitchen sink, the service person called me and asking for reschedule as he cannot come, however one of the executive called and arranged another engineer on the next day after long discussion. The person who came he was half mad, illiterate and extremely dangerous. At first he inspect all the bathroom and kitchen sink and the 1st thing he told that this cannot be cleaned as it’s dirty. Is this kind of a joke why would we require a service for a clean bathroom and sink, then after lots of argument he started wiping the tile and said it can’t be done, this is max I can do if u complaint about me I donot care and threaten me. This is the kind of employee they have who need medical attention as he was half mad I cannot explain everything here just try to imagine. So please donot carried away with the advertisement. It’s worst worst and extremely worst experience with urban company. They donot even deserve one star. If you really wanted good service try tech squard they are professional and highly skilled.

Very bad service, no professional behaviour. I had booked service for house painting and water proofing of my house. Surveyor came made survey and explained me planned work, provide quotation. Work started whole payment on day one as per company requirements. Surveyor lost job half way into work. Company never bothered to appoint any replacement, leaving me at the mercy of painters and or workers. The work done by painters was fairly good. But no follow up by company or visit by anyone to see if all work done right. After a day one place where water proofing was done started seepage again, the initial technical survey had suggested water proof at two places and grouting in one bathroom to fix this issue. But I was told by painter that one more coat of water proofing required there. And that company material team asked him to tell to get water seepage issue fixed first and then do proofing. What was the initial survey done for now. I escalated it to customer care. No update from them either regarding status of the complaint. Still waiting a resolution. Not recommended at all. Money taken in advance on day one and then you are stuck if this scenario happens.

I booked an AC service which was leak check and gas refill for 25th may 6p.m, nobody showed up and i got a call around 6:30 that the uc partner was getting late and he could reach me by 8pm, i was okay with it. At 8:30pm i got a call from him asking if i could send him close pictures of the AC and him saying he needs to check which gas to get and he will do it by 26th may morning, if i can reschedule for the same. Which i did coz i had no other option. Today is 26th may i had a booking for 12:30pm at which time again there partner didn’t showed up. I gave him a call he said he needs another 1 hour so ye could be here. Again i was okay coz there is nothing I could do. Its been 2:30 now i called him again and he still needs time. I don’t think urban clap understands the value of others time as well coz definitely if they would this wouldn’t be something I would go through. Also the worst part UC is there assistance. I need real people to give me solutions on time. Not an app suggesting anything and asking if wether i was satisfied or not. Literally the worst experience of life time i feel. And already when last time i booked a service for washroom cleaning there partner broke some stuff and left without informing. It’s just sad and i know they are also human and things happen. It would just help and feel better if they can be honest about it. This is the 2nd experience in a row when things have been this way.