Vi: Recharge, Payments & Games 4+

Charged Rs301 extra

I did my circle change from Jk to Karnataka, And all my previous payment details were deleted from the App and wen I got the bill I was charged Rs301 extra after checking with helpless customer care who told its from your previous bill . Firstly you can’t do port changing unless customer clears the previous bill . I was told the customer by Rep at Vodafone store so hence it paid my bill using my debit card at Vodafone store itself and by the way that time I still had few days left for bill payment but I paid it in advance because I couldn’t have done circle change which was told my Vodafone Rep . I have raised my concern to Vodafone . Sent them my bill payment and transaction details but still no help , Worst and Bad customer service from Vodafone . I am a Vodafone customer from more than 10 years . Big SHAME to VODAFONE FOR POOR AND UNPROFESSIONAL CUSTOMER SERVICE

Worst service any sim card company can ever give

I have ordered online prepaid sim of new connection of vi from there app .. which was urgent for me and as they tells us tge will deliver it within 24 hours but 5 days went on from the date i ordered and later on their customer care service is so bad that only tells that it will deliver tomorrow it takes time and gives all the meaningless reasons and cuts the phone directly ,later on they said cancel the sim if u want..later on i saw the reviews on google and you tube and i read the comments they have not delivered any of the sim of any customer till now everybody was giving a same feedback like me and they have cancelled the sim at last i also cancelled it . I recommend you not to buy any online sim from them through aap its a scam you can check reviews of google before buying and one more thing it happens in all the areas wether the are is remote are or not they will still say it will be deliver but it never gets delivered i paid all amount online as it was the only option now according to them when we cancel it the amount will be refunded within 5-6 days now lets see i just wanted to get it cancelled fast that it and they provide this type of service and customer care language and the way of talking and solving problems is so bad before buying sim what will they do after using and if gets any problem so i will never ever use there sim thank you.

Developer Response ,

Uh oh! That's not the experience we want you to have. Help us help you by sharing the details of the issue you are facing on customercare@vodafoneidea.com - Team Vi

Pathetic service

I had to port all the numbers of my family to VI as I wasn’t getting good signal for the previous network operator. Everything seemed to be in perfect condition but to my horror the things went from good to bad in just a day. The networks for both the mobile numbers of my family were scraped off stating a reason for non payment of previous operator’s outstanding amount. I had already cleared the pending dues ( well that’s how technically you can port to new operator) but nonetheless I sent the payment receipt to VI as well. I had to write 40 emails and they responded to none. Once you call them on their helpline numbers they act funny and hang up on you. My mother was sick and I couldn’t speak to her and neither could she speak to anyone on phone as both the numbers were shut off by these guys. This was the condition when they already received the payment a month ago and that too this wasn’t their payment. They are sheer pathetic When it comes to resolving your issues and they don’t even bother to reply to your emails. There’s a reason why this company isn’t worth any praises as they don’t deserve one. Better don’t get yourself into trouble and opt for their network instead find someone better who would actually do a good job than these losers.

Developer Response ,

Hi! We apologize for any unintended inconvenience caused to you and thank you for your patience. Let's look into it immediately. Please send us your number and details of the issue to Social.ViAppCare@vodafoneidea.com and we will revert you as soon as possible - Team Vi