Vyom 4+

Some strange response, every time I open this app!

Every time I open this app, a page appears saying “ Image not available “ before the login page. Initially I got scared as if it indicated some fake insertion. This has been there for the last two or three months and not earlier. How come the developer or an IT person in the ITD of the Bank has failed to notice this and rectify for this long. This does not reflect well with a bank which received awards after awards ! ( I could not insert an image here in this review for a better appreciation of the issue )
Though the app fulfils most basic needs, there are many areas needing interventions. It is felt that an exhaustive user testing was not done properly before or after the release. The passbook functionality is not useful as it often says account number is missing, though the app itself fills the number using a pull down option.

No sim detected

I am using iphone 11 i do have have a sim inserted in the sim slot i am only using the esim in the device I don’t have a need of another sim but cant access the app from esim it says enter the sim please fix this issue. Other banking apps working fine just with the esim. Another issue is whenever the app forced us to update after updating it forced us to change the password for every update, it’s difficult to remember password when its change repeatedly, every time i had toreset the password through forgot password.

Okay

App functionality is fine..
IMPS works like a charm.. real time!

1.One minute thing ( the developer & tester should have noticed it) ... when you enter the password to authenticate the transfer, submit button is placed low down.. sometimes we are mistaken that button does not exist! The unnecessary gap between the password window and submit button should be reduced so that both are visible on the same screen without scrolling. 🙏🏻

2. Whenever I try to access the section for enabling Face ID / Touch ID for authentication, the app crashes.. in case you intend to provide the facility.. please make it fully functional OR do not show the option at all!! Login using Face ID works very much fine on HDFC Bank’s mobile banking app. 🤷‍♂️

3. Whenever I am restoring my iPhone after a repair (it happened with me twice) , the app has to be deleted and reinstalled.. then only it works. 🤦🏻‍♂️

4. System should automatically detect and display if I am holding a current or savings account and other options should be grayed out automatically.. it is annoying to read the message “you currently do not have a current/savings account with us” 🤩

Developer Response ,

Please email feedback and details including screenshot of the error to madp.support@unionbankofindia.com