Zoomcar Host: Share Your Car 4+

Good Platform with glitches

Using the platform form 3 months, its a good concept and works also but I think due to multiple host and customer zoomcar don’t care after onboarding you on app.

Pros:
1. Very good platform and concept is good
2. Application is functional and serve the purpose
3 Get some bookings as soon as onboard on platform that really good.
4. Timely payment once booking completed.
5. Received payouts for late delivery, toll charges to my fast tag very good rate of settlement.

Cons:
1. No host call support and the ticket system added in mobile application comes with only predefined questions any problem specific to you do wait for ages to find a question to match it with your problem or do select any false questions and post your problem.
2. Post the help tickets and they will close it instantly.
3. 15 minutes prior notification on a booking you have to cope with arrangements and its impact on your rating.
4. Wrong guest rating no efforts will be done from zoomcar team to validate it and after it add to host it’s ruining our service rating
5. Received rating for a booking that never shown in the host app looks like a joke

This is a very good platform and to be honest really thanks for this platform but I think as there are many host and guest now zoomcar doesn’t care for any ground level issue

Third class company no customer support

My car is in garage for more than 5 months and i talked to garage and gaadifix person tey are sayin for a payment issue i just want to know how much time more will i have to suffer for this issue as garage person told me that once tey pay the money we will repair it within 5 days what is this behaviour of urs and the garage and gaadifix because of you people i am suffering mentally and having monetary loss also because i am stuck between you and garage for this If you people were unable to repair it you would have told me i would have repaired it by my insurance itself u people are just making fool out of me I am fedup please release my car on priority basis and the host support tem says we have escalated the query but how is your escalatin team taht there is no response from them I think i would have sent 50+ query mails but all in vain i am fedup please arrange if i could repair my car using my own insurance i am tired of all this and just want my car back please help if u are capable of the same or release my car stating u cannot get it repaired. I am done with this behavoiur and service. My booking id on which accident happened is JPSNCY6P1.

Developer Response ,

Please accept our sincere apologies for the inconvenience caused. We shall definitely assist you with your concern and shall resolve the same. Please share your registered mail ID for our reference, we shall reach out to you and shall assist you with your concern.

DO NOT LIST YOUR CAR !! DO NOT LIST YOUR CAR

do not list your car and particularly if its a car that was either 1-4 years old or 1k-50k driven!!! At first things might to smooth and you can good money but that is only for few days or few rides!! They have the worst customer service in india. Anything might happen like the scratches that you wouldnt notice and when you notice you would
Not be compensated , original parts might be replaced with inferior quality alternatives and you wouldn’t even know untill its too late!! There is a very good chance for an accident and if that happens the customer care is not going respond at all and vehicle will be in their garage for very long with less chance of getting repaired and they say they will pay the downtime money to host but most of the times they will even remove the any record of the accident in the portal !!if the car driven less than 50k kms or 4-5 years old It is absolutely not worth at all to go through all this for money because end of the day value of the car is going to get depreciated and you will lose more money than you earned!!