I have been using this app for more than four years. The app works fine, but compared to other apps, it has a poor user interface. The UI needs to be updated because it’s difficult to find operations easily, and it takes extra effort to locate any transaction.First, please ask the development team to use more user-friendly UI templates or hire a UI engineer to redesign the app interface following proper design standards. Since this is the official app, it’s better to consider the customer’s perspective.

Very complex, looks like whoever developed this application doesn’t use any other banking application. Sorry developers but its TRUE….. Following issues needs to be fixed 1) the way you presenting each function/ operation should be optimized. 2) please get rid of the notification method or let user select the feature. Every time i use the application it sends notifications to my mobile no, email and app notification everything. Seriously I’m tired of clearing notifications 3) Need a detailed report for each or date range transactions and users can be able to save it as pdf or png etc 4) bill payment/ frequent payments should be choosable within a second but users can’t 5) please be practical because we don’t remember or writing account numbers we get recipient data from another application like whatsapp/ messenger etc. while gathering and inputting details it needs to be re logging again. which means another batch of notifications. Please increase it to 15-30 seconds or let user decide time of expiration. Commercial bank is really good bank i can put my score 10/10 but this application is totally headache So be practical, make this application great Thank you.

When comparing to other banking apps this app is really unprofessional Not user-friendly at all. Too complicated. Doing fund transfers are really hard and higher fees being charged, even for online shopping the currency exchange rate is too high. The app directly cannot do any common and important things like fund transfers, we need to login through the web ever- time that’s sometimes unsecured. In vain I registered for a savings account at this unprofessional and complicated banking system. When I make a purchase online via the debit card , the amount deducted is on hold. So what if the debit card is hacked and the unauthorized users take an amount above the balance amount??? These features are not secure at all. Please make improvements in your application keep it technologically simple, secured and updated. The same developer has many applications on AppStore, I'm not sure which to download. Completely frustrating! I’ll have to deactivate my account and switch to different banking service.High Currency Exchange Rates and Fees: I have observed high currency exchange rates and unnecessary fees. Transparent fee structures and competitive rates are essential for customer trust. Alert Service Charges: The charge of over 500/- for the alert service seems excessive. I recommend reviewing this pricing to align with industry standards.

This app is so NOT user friendly. Too much security steps in the app that even makes logging in a hassle for our own account. 1st of all logging into an app should be user friendly. Opinion, two step verification is more than enough as security and these device limits, forced password changes etc are complex and unnecessary. With our own verification methods we should be able to log in to our app in a user friendly manner + Navigating within the app is NOT user friendly at all.. Like even a simple money transfer is too complicated. Even the interface is not appealing at all.. You should try to get ideas from something like Sampath Bank’s Vishwa app.. and the BOC B app. Those are way more user friendly.And also I read some of the reviews here and the developer writes reasons why this is good.. I think its better take corrective action and make changes rather than the act of stubbornness.