Bask Bear

Name: Bask Bear
Rating: 1.9 (135 reviews)
Author: Loob Holding Sdn Bhd

Food & Drink

Only for iPhone

Free

135 Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Loob Holding Sdn Bhd
Language

EN
English
Size

114
MB

iPhone

- Birthday Cheers! Celebrate your special day with a complimentary coffee on us when you pair it with any of our mouthwatering toasties. Birthdays just got a whole lot better! - What Queue? You're the VIP. Place your order, customize your brew, and skip the queue – it's that simple. Whether you prefer to pick up in-store or have it delivered straight to your doorstep, we've got you covered. - Express Checkout No more fumbling for cash or cards. Speed through the checkout with a simple tap using the Bask Bear wallet. Fast, secure, and all about making your coffee run smoother than ever. - App-clusive Rewards Brew, sip, earn! Unlock a world of rewards & surprises as you sip your way through the Bask Bear experience.

Ratings & Reviews

1.9

out of 5

135 Ratings

Delivery issues
13/12/2024

aifaaaaaa
So, the thing is, this is my first time ordering from this app. After placing my order, I encountered an issue where they couldn’t find a rider because it said all riders were busy. I was given two options: continue searching for a rider or cancel the order and get a refund.The problem is, when I tried to cancel my order, it said the page had crashed, and I couldn’t proceed with the cancellation. So, I had no choice but to wait until they found a rider. If you won’t let me cancel it, why even offer that option in the first place?
Delivery issues
13/12/2024

aifaaaaaa

So, the thing is, this is my first time ordering from this app. After placing my order, I encountered an issue where they couldn’t find a rider because it said all riders were busy. I was given two options: continue searching for a rider or cancel the order and get a refund.The problem is, when I tried to cancel my order, it said the page had crashed, and I couldn’t proceed with the cancellation. So, I had no choice but to wait until they found a rider. If you won’t let me cancel it, why even offer that option in the first place?
Terrible UI/UX, Flawed Payment System – Needs Immediate Improvement
22/01/2025

Santa2525
This app is extremely frustrating and impractical to use. As a local Malaysian brand, I expect more from you, but these issues are unacceptable:1.Awful UI/UX: The app design is clunky and confusing. It’s not intuitive, and simple tasks become unnecessarily complicated.2.Pickup/Delivery Options Hidden: The pickup or delivery option should be on the payment page, but instead, I had to navigate through multiple steps, wasting time and causing confusion.3.Payment Reload Problems: Reloading money is a nightmare. You can only reload in whole numbers, which leaves useless, leftover funds in the app. It feels like a scam, and the process often fails to work.4.Inefficient Cart Process: If I make a mistake selecting pickup or delivery, I have to start all over again. This is ridiculously inefficient.5.Lack of Focus on Food: Ultimately, the app doesn’t add any value to the food experience. If the food was great, this wouldn’t be as big of an issue. But when the core product is already lackluster, the app just makes things worse.Focus on improving the core user experience and product first before investing in unnecessary tech features. I’m extremely disappointed and hope you take these issues seriously and make urgent improvements.
Terrible UI/UX, Flawed Payment System – Needs Immediate Improvement
22/01/2025

Santa2525

This app is extremely frustrating and impractical to use. As a local Malaysian brand, I expect more from you, but these issues are unacceptable:1.Awful UI/UX: The app design is clunky and confusing. It’s not intuitive, and simple tasks become unnecessarily complicated.2.Pickup/Delivery Options Hidden: The pickup or delivery option should be on the payment page, but instead, I had to navigate through multiple steps, wasting time and causing confusion.3.Payment Reload Problems: Reloading money is a nightmare. You can only reload in whole numbers, which leaves useless, leftover funds in the app. It feels like a scam, and the process often fails to work.4.Inefficient Cart Process: If I make a mistake selecting pickup or delivery, I have to start all over again. This is ridiculously inefficient.5.Lack of Focus on Food: Ultimately, the app doesn’t add any value to the food experience. If the food was great, this wouldn’t be as big of an issue. But when the core product is already lackluster, the app just makes things worse.Focus on improving the core user experience and product first before investing in unnecessary tech features. I’m extremely disappointed and hope you take these issues seriously and make urgent improvements.
Terrible!!
26/08/2025

virgomango
The app is very terrible. I had already topup my money into the bask bear app and was about to checkout. But, when i want to save my delivery address for the delivery, the app stated unable to save, after multiple trial it still the same and i can’t place my order. The customer service wasn’t helpful at all when i request for a refund since i can’t order with the money i had topup into the bask bear app.
Terrible!!
26/08/2025

virgomango

The app is very terrible. I had already topup my money into the bask bear app and was about to checkout. But, when i want to save my delivery address for the delivery, the app stated unable to save, after multiple trial it still the same and i can’t place my order. The customer service wasn’t helpful at all when i request for a refund since i can’t order with the money i had topup into the bask bear app.
Slight improvement needed
15/08/2025

Yilovus
I wanted to use the voucher but every time I click use now , nothing happened . Until I asked the store assistant why I can’t use it he said it’s only applicable to drinks only. Perhaps the app can indicate this voucher is only for drinks when I click it instead of keep loading the same page instead left me wondering is it something wrong with the the app .
Slight improvement needed
15/08/2025

Yilovus

I wanted to use the voucher but every time I click use now , nothing happened . Until I asked the store assistant why I can’t use it he said it’s only applicable to drinks only. Perhaps the app can indicate this voucher is only for drinks when I click it instead of keep loading the same page instead left me wondering is it something wrong with the the app .

Small update, smoother experience. Here's what's new: - Add-ons and customisations now show up cleaner when you're ordering, so building your perfect cup is that much easier - Fixed a display issue with outlet operating hours. Now you'll always know when we're open Update today and enjoy your coffee the Bask Bear way!

Version 2.9.0 12 Mar

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: Loob Holding Sdn Bhd
Size: 114 MB
Category: Food & Drink
Compatibility: Requires iOS 14.0 or later.

iPhone
Requires iOS 14.0 or later.

iPod touch
Requires iOS 14.0 or later.
Location: This app may use your location even when it is not open, which can decrease device battery life.
Languages: English
Age Rating: 4+

4+

Learn More

Contains
User-Generated Content

Privacy Policy

More by Loob Holding Sdn Bhd

View

Tealive MY - Order Bubble Tea

Food & Drink

You Might Also Like

View

Inside Scoop Malaysia

Favourite artisanal ice cream
View

Kenangan Coffee

Food & Drink
View

sedapZ

Makan Lagi Best with sedapZ
View

The Coffee Bean & Tea Leaf™

Every Cup Pours You More
View

Sushi King MY

Food & Drink
View

emart24 MY

Hello, neighbour!
View

Pop - Meals just like home

Tastes just like home-cooked
View

Pizza Hut Malaysia

Food & Drink
View

Starbucks MY

Food & Drink
View

Nando’s Malaysia

Food & Drink

Bask Bear

Ratings & Reviews

Delivery issues

Terrible UI/UX, Flawed Payment System – Needs Immediate Improvement

Terrible!!

Slight improvement needed

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

More by Loob Holding Sdn Bhd

Tealive MY - Order Bubble Tea

You Might Also Like

Inside Scoop Malaysia

Kenangan Coffee

sedapZ

The Coffee Bean & Tea Leaf™

Sushi King MY

emart24 MY

Pop - Meals just like home

Pizza Hut Malaysia

Starbucks MY

Nando’s Malaysia