foodpanda rider 4+

Hi, I'd like to complain regarding the foodpanda app Glitch / Bug. Earlier this afternoon, I got 2 orders to be delivered in certain areas, where I have collected both orders at Baker's Cottage. Right after I delivered the first order, I tried to check the 2nd Customer Address, but it wasn't stated in the apps and all of the map and the phone number given were gone.

As I was confused with this. A new order suddenly popped out from the 3rd Customer. I have decided to accept the order because I thought it would help make the 2nd Customer Details reappear on the app itself.

Sadly it didn't work, I had to cancel the 3rd Customer's order and called the Emergency to contact the Customer back which took over at least 30 minutes to be settled.

To conclude, I am complaining so this problem will be fixed and no one will have to face this issue again in the future as it is the cause of time wasting. Thank you.

1. I don’t like login session for face verification. Wasting time. Sometimes not detected and error.
2. Please remove selected for paid by cash on customer. We’re going for cashless.
3. Please change T&C delivery on customer application (Condominium/Flat/Apartment). Just put at Lobby or Customer came down to collect item. Sometimes rider collect many item/order on bag and worried about item was missing when rider going to deliver to customer.
4. Please add button/function for waiting order at vendor. At least after 3 minute waiting and vendor. Sometimes vendor very busy and overload order. This notification also customer can see why rider is late for delivery.

Overall it okey , but if you already in batch 1 , be carefull with some magic from the system , as an example , have order in but not appear in your app , it will detect you not accept order and your acceptence rate will go down …