My7E 7-Eleven Malaysia 12+

Tried to reset password. even though my pw fulfill criteria of 8 alphanumeric with at least 1 uppercase still show error pw nt accepted. Managed to key in a super long pw then when i tried to proceed app tells me acct deactivated and need to call customer support. It is just a 7e app and why do i need to call customer support to reactivate. So ridiculous

Dear Valued Customer, we apologize for the issue you're facing. Could you please send the details along with a screenshot of what you are experiencing to our customer support at enquiry@7eleven.com.my or WhatsApp 018-3711220? We will do our best to resolve the issue for you. Thank you.

I am not sure why my app was suddenly logged out, but even when I tried to create a new password, the system kept saying, "Please enter password correctly." Password required at least 8 alphanumeric characters with at least 1 uppercase“. I followed the instructions exactly, but it still failed. Please correct your syntax.

Dear Valued Customer, we regret to hear about your unpleasant experience. Currently, our password requirements specify a minimum of 8 alphanumeric characters, including at least 1 uppercase letter (e.g., 'Password123'). We suggest you kindly try again. If the issue persists, please reach out to our Customer Care team at +60 18-371 1220 for further assistance.

7 Eleven Sentosa Villa Kajang

Birthday redemption failure. I want to redeem my birthday redemption slurpee but failed miserably. You guys never aware your staff about your own app? They had no idea how to redeem my slurpee and end up people queuing so long. You guys should brief your staff how to use your own app. Your own My7E app. They had no idea how to use the app. The staff said my user ID is invalid. I tried to complain at “contact us” section at your own app and turns out the app wont let me submit. So i came here. I know it just a slurpee it’s not a big deal. What i want to complain here is please brief your staff how to use the app and update your app frequently.

Hi Luqman, thank you for reaching out. We apologise for any inconvenience caused. Please write to us at 7Esupport@7eleven.com.my and furnish us with details (i.e., full name, e-mail address and contact number) so we can assist you further. Thank you.