OCBC Malaysia 4+

I have been banking with OCBC for quite a few years and it’s been great especially most of their branches are at great condition and staff are trained professionally. It feels premium banking with OCBC compared to other banks in Malaysia.

BUT when COVID hits and online banking is the new norm, I feel like I’m using an app when iPhone 6s was launched. The UI of the app requires a lot of effort and the features as well, the OCBC SG looks great but when it comes to MY’s it’s like the old banking app that Maybank uses. It’s time to get the app looking more professional and get more features in, don’t continue to run on the track but running at the same spot OCBC! Run forward not on the same spot! Make your app greater and I believe you will attract more users especially the younger generation.

I hope that OCBC’s management can really look in the issue that they have with their app and hope that the app really matches the standard that we get at the brand.

As many reviews had mentioned about One Token is required to login, reset password/find ID, make transaction and etc. For first time user like me, I registered successful on OCBC official website. What I remember was during the register steps-security image, I accidentally left clicked ‘outside’ the box of the security image and it disappeared which I didn’t choose any image yet to proceed next step(provided if there has next step). The message appeared as same as many user >> ask you to download the app and login from there to activated One Token. However, once I tap the Login button, it shows alert message as “Service is Temporarily Unavailable.”. This problem I suspect is the Apps Login button has a validity checking on whether the user has successfully register/ has chosen image security. From what I mentioned above that I missed a step on choosing the image security, I guess this might be one of the reason that many users have encountered too. Hope this information helps others, and also hope the IT developer of OCBC could fix it. As I’m an IT developer too, this Apps design having lots of bugs, and have not meet user expectations.

i registered through the app for frank acc last week and then asked me to do verification by bringing my mykad at the nearest branch (as they texted me by sms a couple of times reminding me to go) and so i went. surprisingly the staff told me they dont have my info and then asked me to proceed with manual registration for the frank acc. manual registration requires me to bring together other supporting docs to verify that im staying or working nearby, but i didnt brought the docs with me cause they app only stated that i only need to bring my mykad for verification (if the app asked for other docs, i would brought them too) so i cancelled my intention of opening the acc. don’t bother to use the app if you want to register for frank acc. you will need to do manual registration eventually. feels like the app is only to fish the customer to go to the branch to do manual registration as opposed to what the app is meant to do which is to ease the process for the customer to do account opening. and next time please state CLEARLY what docs you need us to bring for acc registration in your app. useless app and wasted my 2 hours.