Shopee 11.11 Big Sale 17+

More searching filters option & free return couriers

Shopee is my most favourite app to shop ever since I downloaded it. Believe me when I said I scrolled through Shopee every single day even when I have nothing to buy in mind. The cheaper price compared to others and the free shipping voucher is hard for me to resist!

However, it would be great if this app can add more filters option like the colour of the product or the length of the clothing (e.g. skirt length, sleeve length). This would definitely help my searching experience much better and faster.

Another thing that I would like to suggest is regarding the refund & return process. I know that Shopee is providing customers with free return using Poslaju but it would be great if you can add other couriers like J&T , DHL , Ninja Van or even through Grab Delivery where the rider will pick up the item and return it to the nearest Shopee hub/shipping courier for free. Trust me, this will be really helpful during this pandemic where we are required to limit our movement by staying at home. I demand a free return here because it is not the customers' fault that we received a damaged/wrong product. We paid for the correct item and we want what we paid for. That's all that I can think of for now, thank you! :)

Developer Response ,

Hi,

Greetings from Shopee! :)

Thank you for your awesome review! :D

We're glad you're loving our app! :D

Stay tuned to us for more great deals :)

Keep up the good work

I’ve been using Shopee for awhile now. It’s not difficult to use even for new users. As a consumer I would like to suggest others when it comes to buying products, be sure to read reviews from other consumers and compare the same products that sells in different shop within the apps to get a better deal on the pricing. The amount of products that was sold, need to be taken in consideration to avoid being scammed or received the wrong products. The more product that are sold the better it is for the consumers. Other than that, Shopee also have features like “coins back” and “earn coins” for consumer to use coins or gain coins by purchasing products or reviewing products. So needless to say I can save a lot of money not only from free shipping (T&C) and promotions but also from the coins you’ve earn could be use to deduct a few $$ off your total purchase. Note that if products received are dented or damaged it is due to the unintended lack of care from courier or the lack of secure packaging from the seller itself. Though some could be solve by informing the seller upon the issues. Overall I’m satisfied.

Developer Response ,

Hi,

Greetings from Shopee! :)

Thank you for your awesome review! :D

We're glad you're loving our app! :D

Stay tuned to us for more great deals :)

Bad!

At first, I really enjoyed using Shopee for online shopping, but over the past few years, my satisfaction has dwindled. Previously, Shopee offered plenty of free shipping vouchers that almost covered the entire shipping fee. However, these vouchers are now limited, often applicable only to specific products, and fail to fully offset shipping costs. Additionally, Shopee will randomly choose courier services for seller before, but from my order history mostly are J&T Express, initially satisfactory but gradually declining in quality J&T Express. Disappointingly, Shopee rarely switches to alternative courier services. Maybe Maybe there is some unknown cooperative relationship between Shopee and J&T Express?

Recently, Shopee finally change the courier service to Shopee Express. BUT, since the shift to Shopee Express, the situation has worsened! Shopee Express exhibits slow service and an unreliable tracking system. Once the parcel reaches Sarawak and is handed over to the next logistics partner, my parcel it seemingly disappears from tracking system, only will update after I received the parcel, leaving one frustrated. Moreover, I'm puzzled as to why parcels from overseas sellers, especially China, arrive faster than those from West Malaysia. Is China somehow closer to East Malaysia than West Malaysia? Parcels from West Malaysia always seem to take a detour around half the globe before reaching East Malaysia. I sincerely hope Shopee addresses these issues!