Waitomo 17+

The App itself great for normal use!
BUT when you open it and it presents you with a compulsory update and then the updated app needs to reauthenticate the user and recapture the payment card details it causes queues, frustration, delays and congestion at the station.

What you have come to expect as an above average experience at a self serve station becomes a way below experience.

Kia ora, thanks for the feedback - we agree and we are making improvements to the way we run app updates to avoid this in future. Cheers, The Waitomo Team.

Overall the app is good and easy to use, but recent changes have spoiled both the app and my experience.
They removed the ability to input your own amount to pay, leaving you restricted to preset options (i.e $20, $40 etc) meaning I am often forced to buy more fuel than I need or can afford.
The app spontaneously updates within the app itself, leading to a frustrating wait as I sit there waiting for the app to update over a patchy data signal, meanwhile a queue is forming behind me.
Occasionally the location doesn’t register so it takes multiple attempts to be able to locate the station i am at.
The app recently deleted my card and now I can’t add it back until i phone my bank, my dad had the same issue a week later.

Kia ora, thanks for the feedback.

In the pump selector screen, you can scroll to the 'Set' button and tap to choose your preferred dollar amount between $10 and $300 for your fill. If you pump less than the amount selected, we only charge for the fuel pumped, and the final value will show on your bank statement within 1-2days.

We're also working to make updates much smoother in future. if you have any ongoing issues, particularly with geolocation, we're keen to hear about it - please flick us an email at app@waitomogroup.co.nz and we'll investigate.

Cheers, The Waitomo Team.

It always has to be fully restarted when arriving at any station stating take me to my nearest when I’m at the pump! I even refresh/fully close the app when finished so I don’t have to do this everytime, but I do. Now it’s saying crucial update but unless I sit here keeping my phone awake it won’t load and the furtherest we have got is 23%. So now I can’t use it at all and have missed out on several spins due this. As high km travellers we like to utilise such apps but this is the worst by far.

Thanks for your response. I’ve tried contacting you via the app but it doesn’t work…… the update took nearly 30mins with data boosting and had to keep my phone awake to do it. Not cool

Kia ora, we've just released an app update (version 4.1.2) which resolves these issues. If you're still having issues after the update, flick us an email to app@waitomogroup.co.nz and we'll check it out for you. Cheers, The Waitomo Team.