Kia ora Auckland, It’s us, your water provider. It only took till 2023, but we’ve caved in, moved with the times and got an app. Why? To make life a tad easier for you and your whānau when it comes to viewing your water use and paying a bill.
If you’ve got a single use water meter at home - sorry, shared meter peeps, you don’t qualify this time around – you can tap into your water use without waiting for a bill. And no matter if your meter is a mechanical version or a new smarty-pants one, everyone can make one-off payments right here, right now!
If you’re lucky enough to have a smart meter, you’ll get the most out of this wee app. There’s basically more features than you can shake a stick at. Check it out:
- View your water use
- Compare your household’s use against our water efficiency targets
- Get notifications when we reckon there’s a leak at your property
- Add multiple properties to your account
- Make one-off payments
- View your bills and transactions
- Find out about water outages in your hood
- LiveChat with our team
So, don’t dilly-dally – tap into these features today.
As always, here’s the legal bit. By downloading and using this app you agree to our mobile app terms of use.
App looks clean, twice now the app has failed to update the billing information quickly and I’ve ended up paying for last months bill (again) and the current month. I then need to follow up with customer services to get refunded. The current bill (paid) still shows as outstanding on the app which will likely cause the same cycle next month.
Shady billing and money patterns
rebeccaT91
Shady / dark pattern with the customers money in the app - it feels like you’re tricking customers to pay bills multiple times, and you’re actually succeeding!The app shows payments due which have already been paid, you go through the payment, there is no confirmation of the payment and then there is a new amount to pay which shows as overdue?! So you end up paying that too, and once again there is no confirmation. No email, no comms, billing history is not updated after hours from the 2 transactions and the dashboard still shows an overdue amount to be paid. That’s a great way to get money in advance at the expense of your customers! Considering the economic challenges and the recent price increase we expect you to be better!
Waste of an app which we pay for
Shanehane
The app has a nice clean interface, but as a person who pays with automatic payment, the app serves absolutely no purpose. There is no feature to submit a meter reading, you can’t send a message or report a fault in the app unless it’s via the “live chat” which is only active between office hours of Mon-Fri, my bill is already delivered efficiently via email. So for any useful purpose I use the Watercare website to submit reports and information.Hopefully there is further development because otherwise we are supporting the cost of the app in our billing, but it’s delivering no value.
Always need to sign in every month
meal mate mate
What’s the point of an app if I have to login every month when I want to make a payment, it’s easier to use the website. Also there seems to be a display or update issue after logging in. This month I logged in to make a payment only for it to charge the incorrect amount as it was still basing it off the previous month changes that had already been paid. For an application that has probably costed a lot in development costs it’s concerning how bad this is.
Updated react core version
Security hotfixes
Version 2.1.11
The developer, Watercare Services Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Watercare Services Ltd
Size
52.3 MB
Category
Business
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
