Apple Support

Name: Apple Support
Rating: 4.2 (745 reviews)
Author: Apple

Ratings & Reviews

4.2

out of 5

745 Ratings

Best support
22/10/2023

AnnnKnown
App support has always been helpful unlike other agents from different apps that is always in a hurry to close or end your conversation. Apple support always make sure that you have your time to troubleshoot and make sure you receive the help that you needed and gets confirmation if there is anything else or if they have given you the support that they needed before they end the conversation.
Best support
22/10/2023

AnnnKnown

App support has always been helpful unlike other agents from different apps that is always in a hurry to close or end your conversation. Apple support always make sure that you have your time to troubleshoot and make sure you receive the help that you needed and gets confirmation if there is anything else or if they have given you the support that they needed before they end the conversation.
Lots of bug in the app
01/11/2022

Seconds Trader
1. The reply of the agent is very delay at most times. Funny thing is that they have their SLA which looks like the customer dorsn’t reply but in reality this App doesn’t send the message to the customer in real time.2. The app keeps on crashing and also when you minimize this app then most of the time the conversation already not updating/working. “Message Failed to Send” error appears also.3. Only option is to “End” the chat which is not good because it will create multiple conversations with multiple agents with 1 customer issue.4. Case was gone after my 2nd conversation with another agent crashes.5. Needs more enhancement on this app. There is no way to retrieve or read past conversations. Very bad User Experience to repeat all conversation again with another agent.
Lots of bug in the app
01/11/2022

Seconds Trader

1. The reply of the agent is very delay at most times. Funny thing is that they have their SLA which looks like the customer dorsn’t reply but in reality this App doesn’t send the message to the customer in real time.2. The app keeps on crashing and also when you minimize this app then most of the time the conversation already not updating/working. “Message Failed to Send” error appears also.3. Only option is to “End” the chat which is not good because it will create multiple conversations with multiple agents with 1 customer issue.4. Case was gone after my 2nd conversation with another agent crashes.5. Needs more enhancement on this app. There is no way to retrieve or read past conversations. Very bad User Experience to repeat all conversation again with another agent.
Usability of Previously Downloaded.
30/05/2025

PerrsonCorp
This app has always been non helpful. Like Siri, it does not remember user settings and defaults. To update an apple password, apple wanted to visit the website that doesn’t support my current browser. After using a higher version, apple says to download this app using iOS 15 or higher. Now that I used my brothers phone with 15.8, it says it requires version 17 or later. The time it takes to get help and the all these redirection processes to get helped, have always been this tedious. That’s why it is true that iOS is only for the rich ones who are ready to purchase a new one to get the needed support. For the past 5 years, this is the 3rd time I got exhausted breaking my principle of giving detractor scores.
Usability of Previously Downloaded.
30/05/2025

PerrsonCorp

This app has always been non helpful. Like Siri, it does not remember user settings and defaults. To update an apple password, apple wanted to visit the website that doesn’t support my current browser. After using a higher version, apple says to download this app using iOS 15 or higher. Now that I used my brothers phone with 15.8, it says it requires version 17 or later. The time it takes to get help and the all these redirection processes to get helped, have always been this tedious. That’s why it is true that iOS is only for the rich ones who are ready to purchase a new one to get the needed support. For the past 5 years, this is the 3rd time I got exhausted breaking my principle of giving detractor scores.
Password Reset
19/01/2023

Mol Cadiz
Please change your reset password wait time and policy / most specifically the account recovery process. We should not have to wait 2 to 4 weeks for a password reset and get access again to our Apple account / ID / icloud email. It is kind of crazy that the system needs to take this long to verify our identities. I have just lost my job this past Christmas, nice present from Apple. All because I was receiving too many bad surveys with a lot of our customers dissatisfaction about this policy. I have helped our customers the best way I could and provided info based on your policies Apple. I did not deserve to be let go for something that was not in my control / due to peoples anger towards your account recovery policy.
Password Reset
19/01/2023

Mol Cadiz

Please change your reset password wait time and policy / most specifically the account recovery process. We should not have to wait 2 to 4 weeks for a password reset and get access again to our Apple account / ID / icloud email. It is kind of crazy that the system needs to take this long to verify our identities. I have just lost my job this past Christmas, nice present from Apple. All because I was receiving too many bad surveys with a lot of our customers dissatisfaction about this policy. I have helped our customers the best way I could and provided info based on your policies Apple. I did not deserve to be let go for something that was not in my control / due to peoples anger towards your account recovery policy.

• Performance enhancements and bug fixes Introduced in version 5.11: • Added support for iOS 26, including Liquid Glass • Updated app icon with a layered design

Version 5.11.3

10/12/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics
- Other Data