MetroMart: #1 Grocery Delivery

Name: MetroMart: #1 Grocery Delivery
Rating: 4.5 (11754 reviews)
Author: METROMART TECHNOLOGIES, INC.

Food & Drink

Only for iPhone

Free

12K Ratings
Ages

13+
Years
Category

Food & Drink
Developer

METROMART TECHNOLOGIES, INC.
Language

EN
English
Size

128.2
MB

iPhone

We all know Metro Manila traffic is painful and MetroMart is here to make your life easier! MetroMart delivers anything from your local stores to your door in 2 hours! Convenience is just a tap away: Shop on the MetroMart app to get groceries & other daily essentials delivered to your door in 2 hours. Select from over 30,000+ products from different stores for groceries, medicine, pet food, cosmetics, toys and more! Daily essentials delivered to you: We deliver anything from your favorite stores like groceries, pet food, cosmetics, toys and bakery items. Order from multiple stores at a time and we’ll deliver all items to your door. Shop from your favorite stores in the city - Robinsons Supermarket, S&R Membership Shopping, Rustan’s Market Place, Shopwise, Cubao Farmers Market, South Star Drug, Watsons, Pet Express, Toy Kingdom, National Book Store, Baby Company, FamilyMart, Pan De Manila, R. Lapids Chicharon & BBQ, , Cupcakes By Sonja, Eric Kayser and more... Save money everyday: All stores on MetroMart offer same-store prices so you don’t need to go to the store anymore and spend on gas and parking tickets. Checkout the app for deals, promotions and offers. We accept cash on delivery, credit card and debit card: Select cash on delivery (COD) option or pay with credit card or debit card. Locations we service: Metro Manila & Cebu.

Ratings & Reviews

4.5

out of 5

12K Ratings

Good but needs improvement on the availability of products.
01/04/2020

VEP10.14.15
I placed my order today and luckily there are available delivery slots for today, and to be delivered just an hour after I placed my order and paid thru my debit card. Yes, the delivery was quick, and my products arrived on time. Thank you. However, upon checking the status of my order in your app before the delivery arrives, there are a lot of “sold out” items in my order but my card was charged with the full amount including those sold out items. So now, I have to check my bank account everyday if changes have been made already for the amount needed to be reimbursed. Metromart app developer, please update your app, communicate and/or coordinate with the stores and put SOLD OUT on the items that are not available so that we will not add them anymore to our cart.
Good but needs improvement on the availability of products.
01/04/2020

VEP10.14.15

I placed my order today and luckily there are available delivery slots for today, and to be delivered just an hour after I placed my order and paid thru my debit card. Yes, the delivery was quick, and my products arrived on time. Thank you. However, upon checking the status of my order in your app before the delivery arrives, there are a lot of “sold out” items in my order but my card was charged with the full amount including those sold out items. So now, I have to check my bank account everyday if changes have been made already for the amount needed to be reimbursed. Metromart app developer, please update your app, communicate and/or coordinate with the stores and put SOLD OUT on the items that are not available so that we will not add them anymore to our cart.
Something’s Not Right
11/05/2020

Rioja-Labrador
I have ordered through this app countless times since the lockdown began. It has a lot of potential but at the moment, something’s just not right. On at least two occasions, I ordered items from Deli. About an hour before the scheduled delivery, a shopper called to say that some items were out of stock. I immediately checked the app and those items were still being sold on the app. The shopper insisted they were out of stock, so I said no more. However when I checked hours later, those items were still being sold on the app. I checked the following day, & the day after, & the items were still being sold on the app. Out of curiosity I continued to check the app everyday for about a week & the items that were supposedly out of stock were still being offered to consumers on the app. The exact same thing happened with an order from Rustan’s. Was this a glitch in the system, or was this deliberate? On several other occasions, a shopper called to say something I ordered from S&R was out of stock. I asked the shopper if another brand was on the shelf, or a similar item, & she said yes. But she also said she could not purchase it because it’s not being offered on the app. Metro Mart, your shopping fees are steep, and yet shopping through you could be part of the “new normal” if you would just address these very important issues. Hopefully, in the future, I can give you a much better rating than a mere 2 stars.

Developer Response
Hi Rioja, May we know if this issue has been resolved? Our encoders update the app information on a daily basis so this should not have happened. If it isn't too much, please contact us via hello@metromart.com, evy@metromart.com, Facebook or Instagram so we can investigate the matter further. Regards, The MetroMart Team
Something’s Not Right
11/05/2020

Rioja-Labrador

I have ordered through this app countless times since the lockdown began. It has a lot of potential but at the moment, something’s just not right. On at least two occasions, I ordered items from Deli. About an hour before the scheduled delivery, a shopper called to say that some items were out of stock. I immediately checked the app and those items were still being sold on the app. The shopper insisted they were out of stock, so I said no more. However when I checked hours later, those items were still being sold on the app. I checked the following day, & the day after, & the items were still being sold on the app. Out of curiosity I continued to check the app everyday for about a week & the items that were supposedly out of stock were still being offered to consumers on the app. The exact same thing happened with an order from Rustan’s. Was this a glitch in the system, or was this deliberate? On several other occasions, a shopper called to say something I ordered from S&R was out of stock. I asked the shopper if another brand was on the shelf, or a similar item, & she said yes. But she also said she could not purchase it because it’s not being offered on the app. Metro Mart, your shopping fees are steep, and yet shopping through you could be part of the “new normal” if you would just address these very important issues. Hopefully, in the future, I can give you a much better rating than a mere 2 stars.
Developer Response 16/10/2020
Hi Rioja, May we know if this issue has been resolved? Our encoders update the app information on a daily basis so this should not have happened. If it isn't too much, please contact us via hello@metromart.com, evy@metromart.com, Facebook or Instagram so we can investigate the matter further. Regards, The MetroMart Team
Needs real time update of stocks
24/09/2021

Hazeztmd
The app has a lot of issue when it comes to real time updates of stocks available. More often than not 30-40% of items offered are no longer available after check out which is the most annoying and inconvenient thing I would’ve gone to another supermarket had I known the essential item was not available after all. Very far cry with my experience with Landers once on the cart it will tell you if the item is no longer available and you can immediately remove it and if it’s essential I have the option to go online shopping elsewhere. When it comes to weight of meat in S&R they offer the heaviest when you know in the actual store there are options to get a smaller portion. Forget about fruits, they will give you dried up grapes or ones with molds. And you pay for shoppers to do that. It’s like they’re trying to get rid of the bad products since you won’t see it until it’s delivered anyway.
Needs real time update of stocks
24/09/2021

Hazeztmd

The app has a lot of issue when it comes to real time updates of stocks available. More often than not 30-40% of items offered are no longer available after check out which is the most annoying and inconvenient thing I would’ve gone to another supermarket had I known the essential item was not available after all. Very far cry with my experience with Landers once on the cart it will tell you if the item is no longer available and you can immediately remove it and if it’s essential I have the option to go online shopping elsewhere. When it comes to weight of meat in S&R they offer the heaviest when you know in the actual store there are options to get a smaller portion. Forget about fruits, they will give you dried up grapes or ones with molds. And you pay for shoppers to do that. It’s like they’re trying to get rid of the bad products since you won’t see it until it’s delivered anyway.
Terrible with the shoppers and customer service
09/08/2020

vngszucs
Used this app since the lockdown however I have experienced twice and thrice with delivery issues not on time and only do they give update when I call them. Problem is I call the shopper who sends text to give update of the shopping products. Checked the account and no number to call . Nothing on the menu that gives an easy access for customer service. And products were old and rotten were still delivered and mind that these are not even cheap fresh products. Several cases ordering at SnR, delivering old and rotten fruits and vegetables. Customer service responds slow and at one point they never returned my concern. App needs a lot of improvement in terms of automatic updates and the service itself. This is a service where supposedly shopping for fresh and good products. Orient your shoppers and the stores itself that they should sell and deliver new fresh and good products. From shoppers to cashiers who should also check if the product is still good to sell.

Developer Response
Hello,Thank you for bringing this to our attention. Our sincerest apologies for the quality of service that you have received with us, as this is definitely not the kind of experience we wish our customers to have. We appreciate the honest feedback as we take all forms of criticism to better our service moving forward. Fresh food items not fit for consumption should be reported within 3 hours upon completion of transaction so our runners can retrieve and have it replaced with the merchant. We will also inform the merchant of this issue. You may refer to our FAQ on our webiste for more information on this. With regards to real time inventory updates, we are certainly having it for our future app updates. Should you have other concerns, you may reach out to us through hello@metromart.com and our Social Media Platforms.Regards,The MetroMart Team
Terrible with the shoppers and customer service
09/08/2020

vngszucs

Used this app since the lockdown however I have experienced twice and thrice with delivery issues not on time and only do they give update when I call them. Problem is I call the shopper who sends text to give update of the shopping products. Checked the account and no number to call . Nothing on the menu that gives an easy access for customer service. And products were old and rotten were still delivered and mind that these are not even cheap fresh products. Several cases ordering at SnR, delivering old and rotten fruits and vegetables. Customer service responds slow and at one point they never returned my concern. App needs a lot of improvement in terms of automatic updates and the service itself. This is a service where supposedly shopping for fresh and good products. Orient your shoppers and the stores itself that they should sell and deliver new fresh and good products. From shoppers to cashiers who should also check if the product is still good to sell.
Developer Response 24/09/2020
Hello,Thank you for bringing this to our attention. Our sincerest apologies for the quality of service that you have received with us, as this is definitely not the kind of experience we wish our customers to have. We appreciate the honest feedback as we take all forms of criticism to better our service moving forward. Fresh food items not fit for consumption should be reported within 3 hours upon completion of transaction so our runners can retrieve and have it replaced with the merchant. We will also inform the merchant of this issue. You may refer to our FAQ on our webiste for more information on this. With regards to real time inventory updates, we are certainly having it for our future app updates. Should you have other concerns, you may reach out to us through hello@metromart.com and our Social Media Platforms.Regards,The MetroMart Team

Thanks for using MetroMart. We’re continuously making enhancements to serve you better. Update your app to get the latest features! - Get timely updates on your order with improved push notifications and tracking - Enjoy a seamless shopping experience with our updates on bug fixes, app stability, Ul and performance improvements Love our app? Leave us a rating and feedback to tell us! If you have any suggestions on how we can improve for you, email us at hello@metromart.com

Version 6.1.51

15 Jan

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MetroMart: #1 Grocery Delivery

Food & Drink

Ratings & Reviews

What’s New

Version 6.1.51

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

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