EastWest EasyWay 4+

Unable to log in

I used the NEW app for 2- 3 months, it was working although credit and debit are updated after 1-2 business days and worst if its a weekend. Suddenly i'm unable to
log in before Christmas until now. none of my credentials are accepted and I can't even do reset it.
We need a working app. The old app is so slow and have to do OTP every time we transact online. Please Eastwest, you need to do FIX this soon!

Additional Feature

I’ve been using the EastWest EasyWay app for a while now, and I must say it’s a very reliable and convenient way to manage my accounts. The interface is user-friendly, and I can easily navigate through the features like fund transfers, bill payments, and balance checking. I appreciate the app’s responsiveness and overall stability – no crashes or major issues so far.

However, I would love to see the addition of more features, specifically the ability to link and manage personal loan accounts. It would be incredibly useful to track loan balances, upcoming due dates, and make payments directly through the app. Adding this would make the app a more complete banking solution. Overall, I’m happy with the app and looking forward to future updates!

Developer Response ,

Thank you for your positive feedback! We're thrilled that you're enjoying our app. For suggestions on improvement or desired features, please reach out to us at +63288881700, email at service@eastwestbanker.com for CA/SA and cards@eastwestbanker.com or via ESTA for Credit Card. We're here to assist you in any way we can.

worst bank app ever

Been trying to log in to my account for the past month. It’s an endless loop: Tried logging in-> told me to Register instead-> tried registering my account -> states that I already have an account so I just have to log in-> tried logging in again and yep the cycle goes on.

Finally e-mailed them about this pressing issue. Was informed to log in through a link they sent, and that was when i found out my account my temporarily blocked. I’ve only used the app for about a month tho. Oh and i forgot to mention that this issue started when i received a notification that i have to update the app.

So much hassle. Please test your app before making it available to the public.

Developer Response ,

Thank you for sharing your feedback with us. We apologize for any inconvenience you’ve encountered. Rest assured, we take your feedback seriously and will investigate to enhance our app. For concerns, please contact us directly at +63288881700 or email service@eastwestbanker.com for CA/SA and cards@eastwestbanker.com or ESTA for Credit Card.