GOMO PH 4+

I recently downloaded the gomo ph app with high hopes for seamless SIM registration and smooth user experience, but I have been sorely disappointed. It's quite shocking that such a basic feature as an "OK" button is missing, rendering the entire registration process futile.

Upon reaching the step to select my province during the registration process, I was astonished to find that there was no way to confirm my selection. I could select a province, but with no "OK" button or any other way to proceed, I was left stranded and unable to complete the registration.

I tried restarting the app and my phone, reinstalling the app, and even attempting the process on different devices, but the problem persisted across all attempts. This oversight not only wastes users' time but also reflects poorly on the app's overall quality.

Furthermore, as a result of this critical bug, I have been unable to use the gomo ph service, which has been extremely frustrating. I expected a polished app and a user-friendly experience, but the lack of attention to detail in such a fundamental part of the registration process has left me questioning the app's reliability and the competence of the developers.

I urge the gomo ph app development team to immediately address this issue and release an update to rectify the problem. Until then, I cannot recommend this app to anyone, as it simply does not allow users to complete the essential registration process.

Hi GOMO Ph, for the first time I’m writing this to directly let you know that I’ve been a loyal user of your app since 2021 and I used to enjoy it many times because I needed a seamless and smooth experience without the worry of running out of data or expiry date. Before, it was really convenient and fast but these days, your service is no longer on its acme where it used to be before. I have 30 gb but there are times that I cannot send a message and it takes forever for the connection to load. This is increasingly concerning. I am a loyal user but it seems like I’m thinking of severing ties with you. I just hope that you can improve and work on this ongoing issue since many people need a fast, reliable, and convenient way to communicate electronically. I don’t find the intestinal fortitude to recommend your service to my family and friends because of my experience with you. If you really want people to stay and patronize your service in the long run, I hope you do your best to improve on your service so you will gain our trust and loyalty as valued customers.

Sincerely,

If majority of the issues here are unable to continue their registration, mine is much worse. I am unable to download app due to os upgrade version requirement. I used my gomo as a backup internet for work so i mainly insert this sim on a globe router, now that i have to register the phone number on my old iphone 6, i cannot even begin the process since i cannot download this app. The old gomo app allowed me to download it, but this one gave me so much hassle. Provided that the registration is just a one time process and i can do that on my other phone, it is just so much hassle having to replace my personal sim for my back up sim. Much more hassle to top up load or convert load since i cannot use my old phone to do that.

Dear Gomo PH,

Please downgrade the version of the app for the benefit of the old phone users.