RBank Digital 4+

Rbank digital app not working. Im truly disappointed. At first, it was working perfectly fine, but then, one day, it stopped working after the latest update. After updating, it no longer accepts my login. I need to pay my bills, and now, I have to hustle to find an ATM. Not to mention that most bpi atms dont work with rbank, as they always show an exceeds limit error. (in specific the megamall area) Please fix your digital app and online banking. I tried to access it through the website, but it also gives an error message. If it werent for my company's decision, I wouldnt use this bank! I tried to install uninstall then it wont recognized that Im using the same phone says it already linked to an existing... Im only using one phone. Now I have to wait 24hours. This is very inconvenient! 2 stars since Im very understanding, It should be one star or no star. SIGHS

I only have a credit card from this bank. This app hasn’t been working for me since October 2022! Their branches don't support credit cards even checking balances, you have to call their phone support!!! Knowing the app is useless, you can't track your spending coz sometimes they don't even send SMS notifications. So hassle. This year, I called their support on January 19th to update my phone number and was advised to wait 2 business days for an email to confirm. Guess what! I called again coz I did not receive any communication from the bank at all. I initially sent them an email about this last December 4th but all I got were automated replies even when you follow up. Hence, I called for them to take action but nothing was done. It's been difficult to deal with them, I'll just settle my balance and won't be using this bank ever again. It's better to bank with the ones you're familiar with. But with this bank that had an award? Lol. Save your time and don't apply here. Hey Robinsons, it's been months and you couldn't get your system running. There are a lot of complaints! You should be really concerned and take action ASAP.

I have been having difficulty enrolling my newly-issue credit card account for two weeks since I got my card. It kept giving me error that the card is invalid. I decided to open a Simplè Saving account hoping that it would allow me to add my credit card online but still the same error. I gave up doing so after trying adding it many countless tines since it's pointless. Today, I decided to give it another shot and good thing I was able to add it this time.

I also love how Robinsons Bank notifies me everytime I use my card (real-time).

To developer: It would be helpful for us if we can see all transactions we make real-time thru the app or online so we can closely monitor our account better.