PTCLTouch 17+

Pakistan Telecommunication Company Limited

Designed for iPad

    • 2.0 • 461 Ratings
    • Free



Welcome to the official PTCLTouch App!

You can manage your PTCL account through your smartphone with just a few taps.

About this App
Latest PTCLTouch App gives you freedom and ease, whether it is to pay your bills, order new service or register a complaint. Stay updated with PTCL Products & Services and exciting new promotional offers. Download now for an enhanced experience with our revamped and updated digital app.

What you can do?
• Easily place a new order for any PTCL product/service or check current order status
• Stay updated on new promotional offers
• Get your latest bill info and pay through debit/credit cards via PTCL e-Payment System
• Know your current data usage
• Conveniently register your telephone, internet, Charji/EVO and Smart TV complaint
• Check updated status of your registered complaint
• Customer Care support through PTCLTouch App
• Watch video tutorials on tips and tricks, get help from FAQs and live chat with our representative

Important Note:
PTCLTouch is the only officially launched iOS App for PTCL customers to provide mobile customer support, billing and payment facilities.

What’s New

Version 2.1.17

- Minor bug fixes & improvements

Ratings and Reviews

2.0 out of 5
461 Ratings

461 Ratings

Jonzi Khan ,

Poor Experience

I had one of the worst experiences ever while using the PTCL application. I strongly advise others not to download it. Can you believe PTCL could actually provide such a disappointing service? I've attempted to log in countless times, but I always encounter password errors. Moreover, each subsequent attempt is allowed only after a 30-minute interval. I diligently followed all the password setting instructions, but I still feel helpless. It's incredibly frustrating to have such a negative experience, especially from a telecom company. I've been facing this issue for the past four months, and I finally decided to share my review today.

Developer Response ,

Please accept our apologies for the inconvenience caused. We would request you to please share details of your issue with us at We will resolve your concerns with priority.

SheZii.00 ,

Where is the QA team? Is there any in PTCL??

Such a blunder mistake in PTCL iOS app. While creating an account, it is written that special characters are not allowed in password. And when we go to the next page, after entering OPT, it gives error "password should contain at least 1 special character" and then we have to wait for 30 minutes to do the same. I've this app installed for 6 months, without using it even one time, tried several times though.

I would fire the QA team and its head in a blink of an eye for such a blunder. ❌

Developer Response ,

Hi, please email us a screenshot of the error you are facing along with your mobile number at so we can look into this for you. We apologize for any inconvenience.

waleedbokhari786 ,

Problem in making account

I’m facing problem in Making account.. when they send me a confirmation pin on my cell and I put this number to confirm pin then the error pop up every time.. (that your password must that or that.. then I try the same they said but still it gives the error)
From a week I’m trying to make it but the same problem is going on. Kindly work on it checkout what’s a problem it..
I’m giving everything correct but the problem is same going on.

App Privacy

The developer, Pakistan Telecommunication Company Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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