As the new version 3.20.0 has been released, it is only available for iOS 14.0 or later users. Although it offers the option to download the last working version, the same message repeatedly appears instead of downloading: 'Download an older version of this app? The current version requires iOS 14.0 or later, but you can download the last compatible version.”I have been an SCB account holder since 2010. Essentially, Standard Chartered (SC) is forcing users like myself, who have older iOS versions (iOS 12.5.7), to remove the app, close our accounts, and look for other banks.To make matters worse, I can no longer log in via the web browser due to the MOBILE KEY requirement. Since the app requires an update that I cannot install, I am unable to authenticate my browser login. Congratulations on this achievement, SCB!"

Support services: Useless is the only term that I can use. They never have any intention of resolving your issue. I had multiple contacts and the waiting time was bad but no satisfied resolution even after waiting for hours. App UI: the UI is so confusing and bad, there are multiple issues. App performance: SLOW! IBAN requirement for adding Beneficiary: These stupid guys don’t understand that most of the users in Pakistan dont know about their IBAN or how to check it! I am so much reliant on my banking app that it has become hell for me to convince people to give their IBAN for adding beneficiary. Meezan and HBL were still better than these stupid minds. Transaction History: NOT REALTIME and NOt Accurate. E-statements does not reflect the correct time of transactions. The transaction history is created days after the transaction has occured. HBL and Meezan had real time transaction history. Cant take a SCREENSHOT of transaction in APP: this is so basic and pathetic!! There are so many things that I still am skipping in this review. I HIGHLY REGRET USING SC Banking but I’m dependent on it due to having a payroll account. AVOID Standard Chartered at any cost!!

This application and other banking facilities from SCB in Pakistan feels extremely immature when compared with its competitors. I have stopped using it as my primary platform for online payments because it is consistently frustrating and disappointing. Simple tasks such as adding a new beneficiary or checking recent transaction statements are unnecessarily difficult. Even basic features like a month-by-month, high level summary of transactions are missing, which is unacceptable for an institution operating on a multinational scale.The only reason I continue using this bank is because it is my salaried account otherwise, I would have discontinued my relationship with it long ago. Moreover, the bank has significantly reduced its nationwide operations, making branches hard to find. The nearest branch to my locality is at least 7–8 kilometers away, which is unreasonable in a densely populated urban areas. It has very free branches in cities like Rawalpindi and Islamabad as to accessing even simple services such as obtaining a transaction statement or depositing of money has become unnecessarily inconvenient due to fewer breaches.

Standard Chartered still holds one of the best online banking services but they have been challenged with technology updates and this new mobile key feature is difficult to operate if you have multiple accounts like personal accounts and business accounts.My father being a Standard Chartered customer since ANZ Grindlays means that our relationship with Standard Chartered has been there since 1962. Therefore,I hope this feedback is taken seriously.The screenshot feature is compromised and that causes problems every time I take a picture to send to the beneficiary as they ask for screenshots.