Candy simply-Fi

Name: Candy simply-Fi
Rating: 2.3 (349 reviews)
Author: Candy Hoover Group Srl

Candy simply-Fi

Free · Designed for iPad

349 Ratings
Ages

4+
Years
Category

Utilities
Developer

Candy Hoover Group Srl
Language

EN
+ 21 More
Size

419.4
MB

Candy simply-Fi App allows you to communicate with your appliance. Beside assisting in carrying out daily activities ""Candy simply-Fi"" increases functionality making your product or the set of products more intelligent and performing. To take advantage from Candy simply-Fi functionality you need to acquire one or more appliances equipped with Candy Wi-Fi connected technology (Smart Fi+, Smart Fi) or Smart Touch) and a compatible device.(*) Product range manageable via Candy simpy-Fi App includes Washing machines, Washerdryers, Tumble Dryers, Dishwashers, Refrigerators, Ovens, Hobs and Hoods. With the integrated Demo mode you can explore most of the functionality of Candy simply-Fi App, before purchasing an appliance of the range. More information available in www.candysimplyfi.com and www.candysmarttouch.com. If you need support, please contact your local Candy Customer Service (you can find the references on the official website), or write us: support@candy-hoover.com (**) Please remember to specify: - problem details - product serial number - model of your smartphone/tablet - App version - Operating System version of your smartphone/tablet (*) Interaction with Smart Touch products is limited on all tablets and all iOS devices. However, you can access additional contents, quick links with assistance and manuals. (**) Service available in Italian and English

Ratings & Reviews

2.3

out of 5

349 Ratings

Not really an app, just a website
31/07/2023

Vessse
App is not much more than a link to FAQ and instructions repository. Yes, with NFC you can reach to the statistics of the machine for the maintenance purposes. However no way to control or to have information about ongoing washing cycle. My machine does not show remaining washing time and I was hoping to see that in the app - no luck.So all in all not much point in having this app.Two points for professional design and that the app does what it is designed to do.

Developer Response
Hi, we are sorry you are disappointed. Can you give us more information? If you explain the problem in more detail, we can figure out what's going on. You can contact us at support@candy-hoover.comRyan
Not really an app, just a website
31/07/2023

Vessse

App is not much more than a link to FAQ and instructions repository. Yes, with NFC you can reach to the statistics of the machine for the maintenance purposes. However no way to control or to have information about ongoing washing cycle. My machine does not show remaining washing time and I was hoping to see that in the app - no luck.So all in all not much point in having this app.Two points for professional design and that the app does what it is designed to do.
Developer Response 22/08/2023
Hi, we are sorry you are disappointed. Can you give us more information? If you explain the problem in more detail, we can figure out what's going on. You can contact us at support@candy-hoover.comRyan
It is ok
31/08/2020

KatyKatey
Application is ok. There is much more programs than directly in machine and they are quite well explained. However, functionality Talking Candy is disappointing. Despite of the fact that just few languages are available, you need to know the proper wording and build proper questions. Otherwise you may not get the answer or instruction will be understood wrongly. For example for question” I would like to wash white delicate towels” I was asked: white or color? It occurred that for answer “no” next sentence was “sorry I did not get it”. Definitely it is not AI. Pity. Maybe in next generation.

Developer Response
Hi, thanks for your review and suggestions! We will take them into account.Luis
It is ok
31/08/2020

KatyKatey

Application is ok. There is much more programs than directly in machine and they are quite well explained. However, functionality Talking Candy is disappointing. Despite of the fact that just few languages are available, you need to know the proper wording and build proper questions. Otherwise you may not get the answer or instruction will be understood wrongly. For example for question” I would like to wash white delicate towels” I was asked: white or color? It occurred that for answer “no” next sentence was “sorry I did not get it”. Definitely it is not AI. Pity. Maybe in next generation.
Developer Response 04/09/2020
Hi, thanks for your review and suggestions! We will take them into account.Luis
Worst smart home app ever. Worse than Chinese no-names.
26/01/2021

Chaleur_Humaine
An underdeveloped app with a lot of bugs (e.g. the „local network access” bug which doesn’t let you open the app at all until you switch off its access to precise location). Using some options renders my dishwasher frozen - it doesn’t respond to what is selected with the app, but it also doesn’t respond to its touch buttons. I needed to make a hard reset 4 times until this ugly device became operational again. Whoever wrote and accepted this app and the dishwasher software, shouldn’t get paid at all. Worst app experience ever.

Developer Response
Hi, we are sorry you are disappointed. Can you give us more information? If you explain the problem in more detail, we can figure out what's going on. You can contact us at support@candy-hoover.comSam
Worst smart home app ever. Worse than Chinese no-names.
26/01/2021

Chaleur_Humaine

An underdeveloped app with a lot of bugs (e.g. the „local network access” bug which doesn’t let you open the app at all until you switch off its access to precise location). Using some options renders my dishwasher frozen - it doesn’t respond to what is selected with the app, but it also doesn’t respond to its touch buttons. I needed to make a hard reset 4 times until this ugly device became operational again. Whoever wrote and accepted this app and the dishwasher software, shouldn’t get paid at all. Worst app experience ever.
Developer Response 01/02/2021
Hi, we are sorry you are disappointed. Can you give us more information? If you explain the problem in more detail, we can figure out what's going on. You can contact us at support@candy-hoover.comSam
App definitely Needs lots of work
10/10/2020

Terliki
Pros: more options available for programs and programming than the machinery.Cons: AI not Intelligent at all... you have to be really expert in English to get answers... AI usually response is: sorry didn’t get that so better download the manual.App display more and more often a massage that needs to be connected to local network in order to use location the issue is that is connected to both local network and using location massage is still on the screen For more than two days every time I was trying to start a washing and drying program the app was crashing, I had to delete and reinstall it So far I m happy with the machinery but really disappointed with the app.
App definitely Needs lots of work
10/10/2020

Terliki

Pros: more options available for programs and programming than the machinery.Cons: AI not Intelligent at all... you have to be really expert in English to get answers... AI usually response is: sorry didn’t get that so better download the manual.App display more and more often a massage that needs to be connected to local network in order to use location the issue is that is connected to both local network and using location massage is still on the screen For more than two days every time I was trying to start a washing and drying program the app was crashing, I had to delete and reinstall it So far I m happy with the machinery but really disappointed with the app.

Thank you for downloading Candy simply-Fi App. We update our app regularly so we can make it better for you and introduce new functions. Get the latest version for all the available features. In this release: -Minor bug fixing

Version v3.10.0_786

03/06/2024

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics