Kahramaa

Name: Kahramaa
Rating: 4.6 (18057 reviews)
Author: Qatar General Electricity & Water Corporation

E-Services, Pay Bills & more.

Only for iPhone

Free

18K Ratings
Ages

4+
Years
Category

Utilities
Developer

Qatar General Electricity & Water Corporation
Language

EN
+ 1 More
Size

66.8
MB

iPhone

The official app for Qatar General Electricity & Water Corporation "Kahramaa" which provides several e-services for the customers as follows: - View and Pay Electricity and Water Bills - My Properties Service - e-Forms Service - Service Status Tracking - Update e-bills Email - Submit Meter Reading - Certificate Request - Locate customer services branches on the map - Send suggestions or complains to Kahramaa attached with images if needed التطبيق الرسمي للمؤسسة العامة القطرية للكهرباء والماء "كهرماء" والذي يقوم بتوفير خدمات إلكترونية متعدده للمشتركين كالأتي: - عرض و دفع فواتير الكهرباء والماء - خدمة عقاراتي - الطلبات الإلكترونية - تتبع حالة الخدمات المطلوبة - تحديث البريد الإلكتروني الخاص بالفاتورة الإلكترونية - إرسال قراءة العداد - طلب شهادة - تحديد مواقع مراكز خدمات المشتركين على الخريطة - إرسال اقتراحات و شكاوى مرفقة بالصور

Ratings & Reviews

4.6

out of 5

18K Ratings

Move-out
27/10/2024

Tesa padilla
Easy and convenient. Procedure just on tip of your fingers 🙌🏻. This is what I love about Qatar🫶🏻. They are trying their best to make everything easy for residents. If it was in my home country, it will take me maybe weeks or month to cancel my electricity. 😅
Move-out
27/10/2024

Tesa padilla

Easy and convenient. Procedure just on tip of your fingers 🙌🏻. This is what I love about Qatar🫶🏻. They are trying their best to make everything easy for residents. If it was in my home country, it will take me maybe weeks or month to cancel my electricity. 😅
My request is always rejected
9 Jan

curious but not curious
The app is good but the response of the customer service is always generic. The primary problem is they keep on rejecting my request because they said the “ID is expired” despite uploading multiple times an updated one. Who will keep expired QID anyway? This issue keeps on giving me loop of frustrations because each time i think i resolve the problem, i am meet with the same response which cause significant delay in my request.I try to reach out to customer service, but the response is always unhelpful. Today i spoke with a staff with a noticeable Filipino accent, she insisted that i uploaded the expired one, despite my insistence that i uploaded the most recent one. I was expectinh a more responsive approach to troubleshoot the issue but unfortunately, that is not my experience. Overall, while the Kahramaa app is a valuable tool, the glitches and lack of technical support makes it a source of frustration rather than a convenience.

Developer Response
Dear Customer,Thank you for taking the time to share your feedback regarding our E-Services. We are committed to providing high-quality services and continuously improving based on our users' valuable input.We sincerely apologize for any inconvenience you may have experienced.To assist you better, we kindly request you to share the details of the issue along with your contact information by emailing us at customercare@km.qa.We look forward to hearing from you soon and resolving your concerns.Sincerely,Kahramaa Customer Care Team
My request is always rejected
9 Jan

curious but not curious

The app is good but the response of the customer service is always generic. The primary problem is they keep on rejecting my request because they said the “ID is expired” despite uploading multiple times an updated one. Who will keep expired QID anyway? This issue keeps on giving me loop of frustrations because each time i think i resolve the problem, i am meet with the same response which cause significant delay in my request.I try to reach out to customer service, but the response is always unhelpful. Today i spoke with a staff with a noticeable Filipino accent, she insisted that i uploaded the expired one, despite my insistence that i uploaded the most recent one. I was expectinh a more responsive approach to troubleshoot the issue but unfortunately, that is not my experience. Overall, while the Kahramaa app is a valuable tool, the glitches and lack of technical support makes it a source of frustration rather than a convenience.
Developer Response 13 Jan
Dear Customer,Thank you for taking the time to share your feedback regarding our E-Services. We are committed to providing high-quality services and continuously improving based on our users' valuable input.We sincerely apologize for any inconvenience you may have experienced.To assist you better, we kindly request you to share the details of the issue along with your contact information by emailing us at customercare@km.qa.We look forward to hearing from you soon and resolving your concerns.Sincerely,Kahramaa Customer Care Team
Stuck with no explanation
28/02/2024

Ahmad-Had
When submitting for “move out”, the date is not flexible and there is no explanation except Friday and Saturday are off. Today is Wednesday Feb 28 and i wanted to cutoff Electricity and water immediately or tomorrow but the system does not allow and again with no explanation. The systems forced me to cut it off next Sunday. Besides, as there are two different services with two different numbers, i did the electricity, but how do i know the cutoff is for the two services?
Stuck with no explanation
28/02/2024

Ahmad-Had

When submitting for “move out”, the date is not flexible and there is no explanation except Friday and Saturday are off. Today is Wednesday Feb 28 and i wanted to cutoff Electricity and water immediately or tomorrow but the system does not allow and again with no explanation. The systems forced me to cut it off next Sunday. Besides, as there are two different services with two different numbers, i did the electricity, but how do i know the cutoff is for the two services?
Improvement required
02/09/2022

abouabdulla
1- Previous version we can do payment for many bills in one time, the new version this option not available 2- please add payment with Apple Pay
Improvement required
02/09/2022

abouabdulla

1- Previous version we can do payment for many bills in one time, the new version this option not available 2- please add payment with Apple Pay

- General enhancements

Version 15.24.4

2 Sept

Data Linked to You

The following data may be collected and linked to your identity:
- User Content
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics