Ooredoo Qatar 4+

Very useful but needs improvement

You can do everything on this app. But it is very slow, especially when logging in. It crashes around 1/10 of the times. Also in in every new update with new look, they update some of the features and if you want to use the old features which is not updated, user have to use more clicks till he reaches the same feature which he used to reach faster. Thank you.

Customer Service Nightmare

I recently had an extremely frustrating experience with Ooredoo while traveling. Before my trip, I had specifically arranged for international minutes to ensure I could stay connected, only to find the service abruptly cancelled without any warning. Being overseas, this left me in a precarious position, unable to make essential calls.

The situation turned from inconvenient to intolerable when I tried to reach out to their customer service. With no ability to call, I was entirely dependent on them to initiate contact. The response time was exasperatingly slow, exacerbating the situation and leaving me feeling neglected and undervalued as a customer.

For a service that had already been paid for, this lapse in reliability and the subsequent lack of prompt support is inexcusable. It's alarming how unprepared Ooredoo seems to be in handling such critical issues for traveling customers. My experience points to a need for substantial improvement in customer service responsiveness and reliability, especially for travelers who rely on their phone service the most when they are abroad

Errors and slowness noticed

I have been a frequent user of this app. But of late this app is very slow and unable to use becoz of errors. I was trying a live chat now and on the third attempt I was taken to a screen which says no one in queue but no chat window appears.
I made a bill payment and got a message saying successful but another message said payment failed. But my account was debited. I checked my bill balance and there is no change. So I again made a payment and then I learned that the first one was successful. Now I have excess cash with ooredoo.
Usually if I pay my bills within 14 days of billing, I get 4 GB of free data. It’s not updated in my account.
What’s happening here??
Someone has to look into these issues or people will be reluctant to use the site despite of all the advertisements

Developer Response ,

Hi,We are sor­ry to hear that, please send us an email to cus­tomer.ser­vice@oore­doo.­com with more de­tails of your ac­count so that we can help