eXtra services 4+

Great service by extra, twice my product have been changed and i got new product, thanks extra

Strong suggest to take extra guard when u buy product from extra

i just so disappointed with there service
i bought an apple device and after receiving message I went to pick up my item but unfortunately, my device was still not fix and need to come back another day
after that my item was fixed but having additional scratches and there manager was rude by tone of voice while explaining that i acknowledged that before yes there is but not to the extend after i received it
hence, will never buy again with them
jarir customer service is way far better than them

Really bad service all around.
- You pay 200 Riyals just for the inspection, even if the item cannot be fixed.
- I am still waiting for an oven door to be fixed. It’s been 13 days at the time of writing this review.
- When you call to check on the progress nobody answers (my limit on being on hold on the phone is 15 minutes, there is no justification for a company that puts customers on hold longer than that, but Extra does)
- You cannot cancel your service request after they take the item. You get an error message when trying to cancel.

Overall, unacceptable service. They just lost a customer in me and hopefully this review helps other people save their money and time.