Great service by extra, twice my product have been changed and i got new product, thanks extraStrong suggest to take extra guard when u buy product from extra

i just so disappointed with there servicei bought an apple device and after receiving message I went to pick up my item but unfortunately, my device was still not fix and need to come back another dayafter that my item was fixed but having additional scratches and there manager was rude by tone of voice while explaining that i acknowledged that before yes there is but not to the extend after i received ithence, will never buy again with themjarir customer service is way far better than them

The application is not working properly. It is not showing the requests and status. In addition, when you try to place maintenance request it work fine until the last step then it won’t allow you to move forward, therefore you can’t place request. I have been complaining about this app for more than two years and no body care. I suggest to delete it and use the calling method in which you will Waite for more than 18 minutes. !!!!!! Bad service and bad communication. حسبنا الله ونعم الوكيل

Really bad service all around. - You pay 200 Riyals just for the inspection, even if the item cannot be fixed.- I am still waiting for an oven door to be fixed. It’s been 13 days at the time of writing this review.- When you call to check on the progress nobody answers (my limit on being on hold on the phone is 15 minutes, there is no justification for a company that puts customers on hold longer than that, but Extra does)- You cannot cancel your service request after they take the item. You get an error message when trying to cancel.Overall, unacceptable service. They just lost a customer in me and hopefully this review helps other people save their money and time.