CNA (Channel NewsAsia‪)‬ 12+

If accidentally clicking on advertisement wasn’t enough...

It’s been awhile since the last time I wrote the original review, so am thinking if they have fixed the bugs. Good job in fixing the ads issue.

However, I’m still facing problem when streaming video, especially those embedded from other websites (I.e. twitter, Facebook...) the video will be seen stuck at loading with the sound on going and all interface is stuck. How about having the videos converted to stream through the app’a default player? Might be able to eliminate variables from different sources that caused jammed video bugs.

I am using IPhone 6+, currently at iOS 11.2.5, and I think the app will be awesome if they have fixed all video issue. Keep up the good work :)

Developer Response ,

Thanks for the feedback, we have informed our mobile team. Please do continue to use our app for your daily news update.

Some UX issues.

Generally the app works as advertised. Though some issues may hinder future adoption and accessibility of the services provided.

1) Why is there no Apple tvOS equivalent of the app? While I understand that not everyone has an Apple TV, I’m sure there are viewers who would gladly tune in via their Apple TVs if they could.

2) I know that intellectual property rights and licensing is an important part of the Mediacorp business model. However, having the online stream of the channel being disrupted because of unairable local consumption content every couple of hours is quite problematic. Perhaps a possible solution could include the systems put in place to detect where a user is geographically, whist accessing the online stream. Whether on the Safari browser or the app via IP address and then decide if the content can be displayed to that user or not. A blanket ban on streaming when license sensitive content is being broadcasted is not the way to move forward.

Developer Response ,

Hi Sean KJ,
Thank you for your valuable feedback. We are glad that the app works to your satisfaction and are grateful for your suggested improvements. We will share your suggestions with our mobile team as we continuously seek to improve the app to serve you better.
Meanwhile, we have redesigned the app for ease of navigation - both by horizontal swipe to access Top Stories, Latest News, Most Popular and Watch (TV). These various Sections are only a tap away on the hamburger menu which is located at the top left corner of the App’s main page.
If you prefer to see more stories on screen - just tap onto the hamburger and enable the "Compact Layout" on top.
Please feel free to contact us if you have any further queries by emailing: DigitalTechSupport@channelnewsasia.com

App needs fixing

I give it four stars because you categorize the news neatly and is easy to navigate. News are updated quickly. However, I encounter some issues lately. Initially it is slow to launch then indicates “error tap to retry”. Today it has been unable to launch and something pops up to say “update and something something”. It disappears too quickly that I could not read it in detail. The page then is blank with grey boxes. Tries looking for updated version but found nothing in the App Store. Please rectify this issue