GetGo Carsharing 4+

Convenient rental service, Easy to use app interface

Good point A to point A rental service with no membership fees! The app interface is very intuitive and easy to use although there are some issues connecting to the car to unlock them at times depending on the connection.

Also, because the rental return is based on the app, essential to make sure your phone as enough battery. The fleets are well maintained, clean and available at many convenient locations. Save $, Don’t need to buy car. :)

Some areas to improve on will be the chat function - to keep the chat pop up available for access through the entire app instead of having to click into certain options - which can be quite jarring if the user is in need of help urgently.

Developer Response ,

Hey Gracias, thank you for your review! We really appreciate your support and we are so glad you are enjoying our service. 😊 We will definitely take note of your feedback and take it into consideration as we continue to improve on our service! We can't wait to see you continue to enjoy the #FreedomToDrive with us. 🥰

Cheers, Natalie

Nightmare getting car locked unlocked

Was using the service for past 2 years without any hassles. But Ever since they introduced the selfie verification feature via live chat in case you’re unable to lock or unlock the car via the app , it has been nothing but a horrible experience. My planned trip today was a complete disaster as the selfie verification system was unable to validate my face in daylight , not once , twice but five times. And guess what they BAN your account after five unsuccessful attempts. After spending several minutes explaining the situation to the Helpdesk , they sent the verification link again , and it started to fail again. Finally got it working in my 8th attempt after moving 500m away from the car and found a shady void deck area. By the time it was too late and I had to cancel the appointment. Connecting to car via Bluetooth failed in all my last 3 rides. Something is definitely wrong with their software off late. Do not book your ride without enough buffer time to your appointment. The common problem was the car may be out of fuel , but this Bluetooth issue has sprung out of nowhere recently. I was seriously considering selling my personal car and use get go , but this harsh experience is making me rethink. If getgo wants be the perfect alternative for rising COE it has to seriously fix these issues with the app and Bluetooth.

Need to Access current Booking via Offline (To connect to Car)

Today booked Ssangyong XLV with GetGo Carsharing, I always loved the car and it was a smooth ride today to City Square mall, But the issue is with GetGo Mobile Application, Basement Parking of City Square mall has no Mobile data ( Not sure whether due to my M1 eSim ), But GetGo Application is doing Api calls to its Backend to fetch data during app initialization, since no internet the app stuck at first GetGo design page, I had to enter the mall to access Mall Wifi and then open the app then open the booking, Then come back to car park and finally i could connect to car via bluetooth! And Lock Phew! GetGo team, Kind request (I made the same via Live chat too), When an user books any car, Please make current booking ( to connect to car ) to be available in offline, Also make this booking available even before doing all your api call at app initialization! That way connecting to car from place without intenet will be a breeze! Giving 5 Star anyways for their efforts!!!

Developer Response ,

Hey Vishal, thanks for leaving us a review! We'll definitely take note of your feedback and work on improving our service to bring you a better GetGo experience. Hope you continue to enjoy the #FreedomToDrive with us! 🙌