RYDE - Ride Hailing & More 4+

Risky but cheap enough to stay

You can encounter a lot of reckless drivers and scammers from this app but I personally continue to use it because of the cheap prices sometimes.
Just tonight I decided to write up a review after 4y of use.
I think the function to add X location to exact same location is ridiculous because I was just scammed $10 from this. I was exhausted from work and desperate to get home, accidentally selected destination to be the same as my pickup location.

A driver just accepted it and happily drove off with my money.
There's no way to dispute this as well, since the ride was technically completed fairly.
I'm aware of how silly this all is and that it was my fault for not checking but I did trust the app to warn me before I made the booking.

You can use Ryde, it's constantly trying to make improvements. But I also suppose it depends on the timeframe and location to ensure you get a safe and happy ride.

Anyways don't forget to refer to multiple apps before booking because ryde can be pricier than grab sometimes.

Developer Response ,

Hi There! Thank you for your feedback. We apologize for the inconvenience you experienced. We understand your frustration on setting of your destination and will work on improving our app to prevent such issues. Thank you for bringing this to our attention.

Drivers may try to scam you, customer support is trash

One time I accidentally booked for 1 pax instead of 2 pax out of habit as I have always taken the rides alone. I realised my mistake when the driver arrived so I offered to cancel but driver insisted that it is ok but requested us to pay him $4 in cash (Note: It is only a few cents difference to pick up 1 pax vs 2 pax). I did not pay the driver in the end because I didn’t carry cash on me. Driver also said ok no worries but to just rate him 5 stars. I apologised and thanked him for allowing my friend and I to ride. This driver then proceeded to rate me with a 1 star and complained that I booked for 1 pax and had 2 large bags with me??? Uh… excuse me? Since when was having luggage an issue when taking rides? What does he think a car is for? Wrote to customer service about the driver’s behaviour and asked them if it’s acceptable for drivers to be asking for extra cash from customers. Took them 4 days to respond to me with some generic copy and paste answer WITHOUT actually answering my question, then closed the ticket without resolving any of my concerns. Now I still have a few dollars left in my account, which I will use for my last ride with this crap company and then delete this app for good. Better off using other apps with 100% better customer service where you can actually get some response within the same day. Not 4 days later.

Rude driver + no customer service

I was with a friend and we wanted to book a 2-stop ride, our driver accepted but had difficulty finding us. We tried to locate him by calling him but he was very rude and dismissive - the map showed that he was on another street but he insisted it was on us to find him and that he refused to drive any further to locate us. This exchange was enough to make us want to cancel the trip but before we could, the trip was already started. The driver never came to pick us up yet my friend was charged for a trip that never happened? When we tried to call the driver again to clarify and confirm the cancellation he would either pick up to drop the call or ignore the call completely. Leaving this review because I am appalled at the quality of your driver(s) (I hope this was just a one-off?) and your lack of customer service. The app has no direct contact field or menu, only links to FAQs were available under RydeHelp. When I messaged the Instagram page I was told (through and automated messaged) to write an email instead and that I’ll only hear back in a few days. I really hope my friend gets a refund and clear explanation as to why this whole experience was so difficult and unpleasant! Thanks.