I wonder how many potential customers gave up trying to pay using this pathetic app? If only Kcuts would hire competent developers, profits would be double. But alas… I sincerely hope Kcuts will close all its branches so that QB can take the vacated units. In land-scarce SG, such a lousy biz is a waste of land. Please retrench your app developers and close down, Kcuts! Rubbish app, rubbish business.

The queue number is confusing and does not make sense since the numbers look randomly generated and not in running sequence like it used to be. What’s worse is the express pass. K-cuts just want to capitalise on people eager to skip Q. It was close to our turn and then we got pushed back a few minutes later?! This is unfair to the people/ elderly who purchase their ticket at the outlet who would then have to wait for hours since buggers pay to skip Q. This is not Universal Studios. People just want to get a quick hair cut and go home. Even normal hair salons don’t give you the option to skip Q for an additional fee, it’s a first come first serve basis. Stick to the old first come first serve system. Just remove the express pass option. It’s ridiculous. Not everyone is willing or can afford to pay extra to jump Q.

Tried buying 2 tickets from the app, however there was an error as the app did not purchase the tickets. I then decided to retry my purchase, which led to 4 tickets appearing in my phone. This glitchy app and terrible UI would not be as much of a problem if not for the fact that tickets cannot be refunded. Instead I had to pay $6 for an “Inconvenience Fee” (ironic considering the app was the problem) to postpone the usage of the tickets for 30 days. This can at best be described as a deliberate scummy attempt at sucking as much money from the customer as possible through sleazy practices and a glitchy app. This app not only inconveniences the customers, but also their own hair stylists as they have to deal with the app on top of cutting hair. I am beyond disgusted and disappointed. Do NOT recommend this app at all.

This app is frustrating as it doesn't allow customers to purchase tickets before the outlet opens at 10 am. When I tried to buy a ticket through the app at exactly 10 am while standing in front of the store, it suddenly acted as if it had "Alzheimer's disease," prompting me to enter my credit card details again, even though I had already selected my saved credit card on the user interface. Consequently, I had to hastily input my credit card information to complete the transaction. When I finally finished the process and received my e-ticket, I noticed that at least two customers—one who used cash at the machine and another who purchased via the same app—had already received their e-tickets and were ahead of me in the digital queue. I am thoroughly disappointed and frustrated with the app's poor implementation. If saving credit card details poses a security risk, why didn’t you consider alternatives such as using the built-in Apple Pay JS API?All in all, if this is the level of standard you are providing, I strongly suggest you consider a career change.Sincerely, an ACTUAL competent app developer