m-Plify 12+

FYI they close your ticket if they can’t find answers for your questions. But before they do that they ll tell you to allow more time for them to look for answers. Yet it’s a pain to log into the app since it doesn’t allow you to stay logged in so you need to type in the PW every single time.

Also they ask you to give one day to let them reply, but when they reply you(sometimes midnight SG time ), you better wake up in your sleep and quickly log in to reply them in like 10 mins otherwise they close your tickets when they see no answers from your side. (had it done to me twice!).

In my opinion the help centre staff of this app should be fired. But of course if the company pays them near to nothing it would explain their sad attitude.

The app will assign you to a doctor and you will keep getting calls that no one can hear anyone on, and the doctors hang up after two seconds. Some try calling you back and some end the consultation without even consulting you. You have no idea whether you need to try and join the queue again or go and see a doctor off the app. Data doesn’t work, wifi doesn’t work.

In the time of WhatsApp video calls and zoom, this is absolutely shoddy work and they should just tie up with Doctor Anywhere instead of forcing sick people to suffer through this.

App is not user friendly. Employees are poor trained and have poor attention span. They ask for original invoice when the word “original” is already printed on the invoice in bold. This happens for many of the submission. Even after pointing it out to them, they ask the same question (as though it is a robot answering). Only after several attempts at pointing out the word original, they gave a nonchalant reply of “okay”. But yet, the claims are still not processed after more than 1 working month