OneService-Serving Your Estate 4+

I believe the app provides a platform for citizens to feedback on issues they see so that the relevant parties can take action. So far it has been a breeze as I am able to report issues within my neighbourhood and my feedback will be redirected to the relevant authorities according. Usually my issues gets resolved within a week and I’m glad to have a platform that allows me to “contribute “ and improve facilities in my neighbourhood.

For motor vehicle users, this app also allows you to find for a parking lot, pay for street parking and even preview previous HDB parking sessions, which is pretty cool and I use that to keep track on my monthly spendings. Unfortunately, the HDB parking lot finder is not always accurate, and there are still missing some carparks. Also, the HDB parking history feature only stores up to 100 records, which may not be enough to store a month’s worth of record, but perhaps it is enough for most people.

Sure this app does have some bugs, I’ve used this app since years ago. But now it is pretty polished, and I would say that most of its features work well. I am not paid to write this and I am genuinely glad to have such an app for so much convenience. I only wish more people would use this app and feedback to improve their neighbourhood.

Dear SuperSmasher24, thank you for your support of the OS App. We are very heartened to learn of your positive experience! Your kind words will certainly be added inspiration to us! Wishing you a pleasant day ahead! - The OneService Team

Can’t submit images from library anymore, only can take shots from within the app. Three times this morning, can’t even drop the pin on the map too. Missed the 15 mins window you stipulated must report within with image. Restarted and restarted the app, deleted it, reinstalled but still don’t work. It’s a horrible app. How to report cases?
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Thank you for the explanation but unfortunately your logic is illogical. As a citizen, it us our responsibility to share with the authorities a situation we saw. We are not replacing or displacing the traffic assistants function. Particularly with this app being taking a long time to startup and not sure why need “profiling” and worst still need to re-log whenever you updated it or the app not used for a while. The camera activating icon is right at the smartphone Home Screen and Lock Screen, the workflow is logical versus starting up your app, going through all the trouble, to start the report before taking the picture. Isn’t reporters do the same too by taking the pictures - lots of them first, then go back to write the report? After all, you can still get all the metadata from the images pertaining to time and location where the image was taken.

Dear Michael, thank you for your suggestions. Rest assured that we are constantly refining the OneService App to improve user experience and will consider these for future enhancements. Thank you.

It’s a very good app but very troublesome and time consuming to load. Two stars deducted for Illegal Parking section. How to stand in front of illegally parked car to take photo and report immediately when driver is inside or nearby for hours? Want us to be hammered by them? We can only use old photos.
But main crux is : Are the authorities in charge of illegal parking working? OneService claims that the parking warden will be deployed immediately but it never happened. (Read the 100% negative comments fm App Store on OS illegal parking.)
Which dept is in charge of QC of illegal parking? How many complaints verses summons issued.
I believe OneService developers can only do so much, developers don’t know that wardens are not deployed immediately!!! It’s up to the different organizations to take action, and do they? Our Govt “auditors” should check. Do warden vehicles have GPS to show where they are and deployed immediately just like recovery vehicles?? Some people are really taking salary without working.

Dear Ms Asia One, thank you for your feedback and support. We would like to share with you that, for the Illegal Parking category, photo(s) from the in-app camera are needed as a way for us to ascertain that the case reported is occurring at the time of reporting. This is to facilitate the onsite deployment of wardens. We seek your understanding on this matter. With regard to the issue on the lack of enforcement, we would appreciate it if you could provide more details of your case by reporting it via the OS App. Alternatively, you may wish to use the “Please Rate Our Service” feature for closed cases, which allows the relevant party to look into your poll rating and comments. Thank you.