This application is a Smart Nation initiative jointly developed by the Municipal Services Office (MSO) and Government Technology Agency (GovTech).
The “OneService” mobile application is part of the Government’s on-going efforts to provide a convenient channel for reporting municipal issues within Singapore. The application provides for common categories of municipal issues and more features will be offered under subsequent updates.
Date of Official Launch: 25 January 2015
To provide feedback on the application, please e-mail us at email@example.com
Keywords: one, service, municipal, services, mnd, mso, singapore government
- Submit case feature enhancement.
- Security enhancement and bug fixes.
Ratings and ReviewsSee All
To be a smart nation requires dedication
I applaud MND for enabling stakeholders to provide feedback on municipal issues through apps like these. However, as we can see from the numerous feedback given below, it somewhat demonstrates a lack of resources dedicated in managing such a platform (since there are no responses). The result is that folks wander if MND is just churning out apps for a “particular season”.
Some other improvement could be enabling finger or facial recognition login (instead of entering details every single time), which is now commonly adopted by many app Developers. In addition, it would be more relevant if updates or resolved issues are communicated in the app, rather than just “redirecting” the issue to the relevant agencies and expecting closure via a separate channel. In essence, the whole experience should be delivered within this app. That will be a real “One Service”.
OneService a messaging app only?
I have given a lot of feedback on municipal issues using this app. In many cases, the partner-agencies had responded promptly and the works required were done properly. However, in some cases, the partner-agencies had closed the cases without doing the work required, even after a long time after closing the cases. Are they treating this OneService app as a messaging app only? If they disagree with the feedback given, they should at least be upfront in disagreeing, rather than close the cases with some vague remarks.
Unable to login/create account
Singpass login option produced SSL error. Google login said ok, but returned me to sign in page without anything else happening. When i tried to create an account instead, i was told my mobile number was taken when this is my first time downloading and using this app. So i tried the forget userid function and typed my mobile number in to send userid to email (i don’t even know what email cus as mentioned, this is my first time using the app, so i shouldn’t even have any registered email) but once again technical error. I’m not sure if there’s a privacy issue of someone using my phone number but there are definitely a lot of technical issues and i can’t even create an account or login through different routes at all.
Up to six family members will be able to use this app with Family Sharing enabled.