The OneService App is a one-stop platform that allows you to make improvements to your neighbourhood, access information, receive alerts, and engage one another- anytime, anywhere.
- Improve your neighbourhood by submitting feedback
Fix cleanliness, pest and maintenance issues by reporting them to Town Councils and relevant authorities such as HDB, NEA, LTA, NParks and more, via this one-stop platform.
- Be informed of happenings in your neighbourhood
Receive dengue and air quality alerts. Be informed of renovation works and lift faults in your block.
- Make a difference in your neighbourhood
Refer persons in need to social service agencies via the Help Neighbour feature. Participate in surveys via ‘What Say You?’ to provide your views on your living environment.
- Enjoy facilities in your neighbourhood
Book facilities, find parking in nearby carparks, pay for parking at coupon-based car parks.
Download the OneService App and sign up for an account, or login with your Singpass, Facebook, Google or Apple account to start improving your neighbourhood today!
KEY APP FEATURES
Report municipal issues in your neighbourhood such as:
- Facilities maintenance in HDB estates
- Parks & greenery
- Roads & footpaths
- And more!
Other OneService App features include:
- Receive notifications on happenings in the neighbourhood, including HDB renovation and lit faults
- Receive weather, air quality and dengue updates
- Refer persons in need to social safety agencies
- Book facilities
- Participate in surveys to improve your neighbourhood
- Find parking in nearby carparks
- Pay for parking at coupon-based carparks
This application is a Smart Nation Initiative developed by the Municipal Services Office. OneService partners 17 town councils and 12 government agencies:
- Agency for Integrated Care (AIC)
- Building and Construction Authority (BCA)
- Housing and Development Board (HDB)
- Land Transport Authority (LTA)
- Ministry of Social and Family Development (MSF)
- National Environment Agency (NEA)
- National Parks (NParks)
- People’s Association
- PUB, the National Water Agency
- Singapore Land Authority (SLA)
- Singapore Police Force (SPF)
- Urban Redevelopment Authority (URA)
To submit feedback on the application, please e-mail email@example.com
- Book facilities enhancements
- Bug fixes
Ratings and Reviews
To be a smart nation requires dedication
I applaud MND for enabling stakeholders to provide feedback on municipal issues through apps like these. However, as we can see from the numerous feedback given below, it somewhat demonstrates a lack of resources dedicated in managing such a platform (since there are no responses). The result is that folks wander if MND is just churning out apps for a “particular season”.
Some other improvement could be enabling finger or facial recognition login (instead of entering details every single time), which is now commonly adopted by many app Developers. In addition, it would be more relevant if updates or resolved issues are communicated in the app, rather than just “redirecting” the issue to the relevant agencies and expecting closure via a separate channel. In essence, the whole experience should be delivered within this app. That will be a real “One Service”.
App serves it’a purpose
I believe the app provides a platform for citizens to feedback on issues they see so that the relevant parties can take action. So far it has been a breeze as I am able to report issues within my neighbourhood and my feedback will be redirected to the relevant authorities according. Usually my issues gets resolved within a week and I’m glad to have a platform that allows me to “contribute “ and improve facilities in my neighbourhood.
For motor vehicle users, this app also allows you to find for a parking lot, pay for street parking and even preview previous HDB parking sessions, which is pretty cool and I use that to keep track on my monthly spendings. Unfortunately, the HDB parking lot finder is not always accurate, and there are still missing some carparks. Also, the HDB parking history feature only stores up to 100 records, which may not be enough to store a month’s worth of record, but perhaps it is enough for most people.
Sure this app does have some bugs, I’ve used this app since years ago. But now it is pretty polished, and I would say that most of its features work well. I am not paid to write this and I am genuinely glad to have such an app for so much convenience. I only wish more people would use this app and feedback to improve their neighbourhood.
Developer Response ,
Dear SuperSmasher24, thank you for your support of the OS App. We are very heartened to learn of your positive experience! Your kind words will certainly be added inspiration to us! Wishing you a pleasant day ahead! - The OneService Team
Poor workflow changed suddenly
Can’t submit images from library anymore, only can take shots from within the app. Three times this morning, can’t even drop the pin on the map too. Missed the 15 mins window you stipulated must report within with image. Restarted and restarted the app, deleted it, reinstalled but still don’t work. It’s a horrible app. How to report cases?
Thank you for the explanation but unfortunately your logic is illogical. As a citizen, it us our responsibility to share with the authorities a situation we saw. We are not replacing or displacing the traffic assistants function. Particularly with this app being taking a long time to startup and not sure why need “profiling” and worst still need to re-log whenever you updated it or the app not used for a while. The camera activating icon is right at the smartphone Home Screen and Lock Screen, the workflow is logical versus starting up your app, going through all the trouble, to start the report before taking the picture. Isn’t reporters do the same too by taking the pictures - lots of them first, then go back to write the report? After all, you can still get all the metadata from the images pertaining to time and location where the image was taken.
Developer Response ,
Dear Michael, the “Illegal Parking” category is a unique category where ‘live’ photo(s) needs to be taken using the in-App camera to ensure that the incident reported is currently occurring, rather than a past incident. Parking wardens are alerted to the ‘live’ feedback on illegal parking along public roads and at HDB/URA car parks, and will be deployed on site. -The OneService Team
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Ministry of National Development
- 131.1 MB
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Age Rating
- © 2015 Ministry of National Development
Up to six family members will be able to use this app with Family Sharing enabled.