OneService-Serving Your Estate 4+

For neighbourhood needs

Ministry of National Development

    • Free

iPhone Screenshots


The OneService App is a convenient platform that allows you to make improvements to your neighbourhood, access information, receive alerts, and engage one another- anytime, anywhere.

- Improve your neighbourhood by submitting feedback
Fix issues like cleanliness, pests and maintenance of greenery and infrastructure by using this App. We will help to direct your feedback to the relevant Town Council or authorities such as HDB, NEA, LTA and NParks. There is no need for you to indicate which agency is responsible!

- Be informed of happenings in your neighbourhood
Receive dengue and air quality alerts. Be informed of renovation works and lift faults in your block.

- Make a difference in your neighbourhood
Refer persons in need to social service agencies via the Help Neighbour feature. Participate in surveys via ‘What Say You?’ to provide your views on your living environment.

- Enjoy facilities in your neighbourhood
Book facilities such as void decks and multi-purpose halls for weddings and funerals.
Find parking in nearby carparks, pay for parking at coupon-based car parks.

Download the OneService App and login with your Singpass account to start improving your neighbourhood today!

Report municipal issues in your neighbourhood such as:
- Facilities maintenance in HDB estates
- Illegal parking
- Cleanliness
- Roads & Footpaths
- Animals & Birds
- Pests
- Smoking in prohibited places
- And more!!

Other OneService App features include:
- Receive notifications on happenings in the neighbourhood, including HDB renovation and lift faults
- Receive weather, air quality and dengue updates
- Refer persons in need to social safety agencies
- Book facilities
- Participate in surveys to improve your neighbourhood
- Find parking in nearby carparks
- Pay for parking at coupon-based carparks

This application is a Smart Nation Initiative developed by the Municipal Services Office. Municipal Services Office partners 17 Town Councils and 10 government agencies:
- Building and Construction Authority (BCA)
- Housing and Development Board (HDB)
- Land Transport Authority (LTA)
- National Environment Agency (NEA)
- National Parks (NParks)
- People’s Association (PA)
- PUB, the National Water Agency
- Singapore Land Authority (SLA)
- Singapore Police Force (SPF)
- Urban Redevelopment Authority (URA)

For feedback on the One Service App, you can submit it as a case via the app.
If you are unable to access the OneService App, please email

By downloading, you agree to the Terms of Use and Privacy Policy of the OneService App.
URL for Terms of Use:
URL for Privacy Policy:

What’s New

Version 7.1.0

o Features and Security Enhancements
o Bug fixes

Ratings and Reviews

4.2 out of 5
4.6K Ratings

4.6K Ratings

SuperSmasher24 ,

App serves it’a purpose

I believe the app provides a platform for citizens to feedback on issues they see so that the relevant parties can take action. So far it has been a breeze as I am able to report issues within my neighbourhood and my feedback will be redirected to the relevant authorities according. Usually my issues gets resolved within a week and I’m glad to have a platform that allows me to “contribute “ and improve facilities in my neighbourhood.

For motor vehicle users, this app also allows you to find for a parking lot, pay for street parking and even preview previous HDB parking sessions, which is pretty cool and I use that to keep track on my monthly spendings. Unfortunately, the HDB parking lot finder is not always accurate, and there are still missing some carparks. Also, the HDB parking history feature only stores up to 100 records, which may not be enough to store a month’s worth of record, but perhaps it is enough for most people.

Sure this app does have some bugs, I’ve used this app since years ago. But now it is pretty polished, and I would say that most of its features work well. I am not paid to write this and I am genuinely glad to have such an app for so much convenience. I only wish more people would use this app and feedback to improve their neighbourhood.

Developer Response ,

Dear SuperSmasher24, thank you for your support of the OS App. We are very heartened to learn of your positive experience! Your kind words will certainly be added inspiration to us! Wishing you a pleasant day ahead! - The OneService Team

michaelchue ,

Poor workflow changed suddenly

Can’t submit images from library anymore, only can take shots from within the app. Three times this morning, can’t even drop the pin on the map too. Missed the 15 mins window you stipulated must report within with image. Restarted and restarted the app, deleted it, reinstalled but still don’t work. It’s a horrible app. How to report cases?
Thank you for the explanation but unfortunately your logic is illogical. As a citizen, it us our responsibility to share with the authorities a situation we saw. We are not replacing or displacing the traffic assistants function. Particularly with this app being taking a long time to startup and not sure why need “profiling” and worst still need to re-log whenever you updated it or the app not used for a while. The camera activating icon is right at the smartphone Home Screen and Lock Screen, the workflow is logical versus starting up your app, going through all the trouble, to start the report before taking the picture. Isn’t reporters do the same too by taking the pictures - lots of them first, then go back to write the report? After all, you can still get all the metadata from the images pertaining to time and location where the image was taken.

Developer Response ,

Dear Michael, thank you for your suggestions. Rest assured that we are constantly refining the OneService App to improve user experience and will consider these for future enhancements. Thank you.

Ms Asia One ,

Can improve

It’s a very good app but very troublesome and time consuming to load. Two stars deducted for Illegal Parking section. How to stand in front of illegally parked car to take photo and report immediately when driver is inside or nearby for hours? Want us to be hammered by them? We can only use old photos.
But main crux is : Are the authorities in charge of illegal parking working? OneService claims that the parking warden will be deployed immediately but it never happened. (Read the 100% negative comments fm App Store on OS illegal parking.)
Which dept is in charge of QC of illegal parking? How many complaints verses summons issued.
I believe OneService developers can only do so much, developers don’t know that wardens are not deployed immediately!!! It’s up to the different organizations to take action, and do they? Our Govt “auditors” should check. Do warden vehicles have GPS to show where they are and deployed immediately just like recovery vehicles?? Some people are really taking salary without working.

Developer Response ,

Dear Ms Asia One, thank you for your feedback and support. We would like to share with you that, for the Illegal Parking category, photo(s) from the in-app camera are needed as a way for us to ascertain that the case reported is occurring at the time of reporting. This is to facilitate the onsite deployment of wardens. We seek your understanding on this matter. With regard to the issue on the lack of enforcement, we would appreciate it if you could provide more details of your case by reporting it via the OS App. Alternatively, you may wish to use the “Please Rate Our Service” feature for closed cases, which allows the relevant party to look into your poll rating and comments. Thank you.

App Privacy

The developer, Ministry of National Development, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Location
  • Contact Info

Privacy practices may vary based on, for example, the features you use or your age. Learn More


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