Piing‪!‬ 4+

Piing lost my winter jacket, but denied it

1) Submitted 10 pieces of clothes (including winter wear) for dry cleaning
2) On the day of delivery, someone called me to say that there is a delay because there was an issue with 1 piece. I said ok. I got concerned and took a snapshot of the Order History which showed 10 pieces submitted.
3) Delivery then happened in the evening while I was not at home. Delivery guy messaged me to tell me clothes are being delivered. I responded to ask how many pieces are delivered. Delivery guy said 10.
4) Upon reaching home, I found 9 pieces of clothes but with 10 hangars. Obviously someone is pulling a fast one.
5) I checked the order history in the mobile app, and voila, it is updated to show 9 pieces of clothings. :)
6) I asked the delivery guy what happened, and he said “There is nothing wrong.”

There is an integrity issue with the business. Use at your own risk.

Developer Response ,

Hello Jumxlee, We truly apologize for inconvenience caused. As discussed on Jan 6th & Jan 7th, 2019 we've informed clearly that 1 of your Jacket needs more time to processed and delivered. As promised on phone call, we've already delivered your pending jacket on Tuesday i.e Jan 8th, 2019. I hope this helps.

Frauds and cheats

Do not use this laundry service - they are liars and cheats and will ruin your clothes then turn around to claim they did not offer any cleaning service and therefore absolved of all claims against them. I sent in a few items one of which was light blue all for dry cleaning. The light blue dress was so called declined for cleaning due to stains. When I received it back it was stained beyond belief, huge patches of red on front and back of the dress. Not wine splash stains huge patches like dye transfers. When I passed the dress to the delivery person nothing was stained! The other clothes in the paper bag were also not red so I don’t understand how the stains could’ve happened on my end??? And now they are refusing to compensate. To be honest their liability limit would not even cover the cost of the dress it was a silk Giorgio Armani dress that cost a couple thousand so this is an exercise in futility. But I really can’t stand how they are so fraudulent and shirk all responsibility. If you want your clothes ruined, then use them. What a terrible company. Use at your own risk

RUN! Worst laundry service on this planet

I’ve decided to dedicate my first ever app store review to the horrendous service I received from Piing.

- I booked on the APP to dry clean my curtains, which I know to be 10kg in weight based on past dry clean bills. The person picked up my curtains, didn't weigh them on the scene, and the next thing I know, is my APP saying my curtains weigh 18kg.
- I called and asked for a re-weight of my curtains. The person over phone said, the delivery person will carry a scale, finalize the weight in front of me and settle the final bill upon delivery. I believed them.

- The delivery person reached without a scale. We called the APP again and after a great ton of argument, they "kindly" agree to charge by 11KG in cash. My roommate paid 130 dollars in cash to the delivery person.

- Later I discovered that Piing charged my credit card a second time by 18KG, which is completely unauthorised as i selected “cash” as the payment means. So at this point, I've paid 320 SGD for a 10KG laundry. (Can you believe?)

- I tried to call them again to dispute the transaction but my call wouldn’t go through. I had to dispute through my bank.

- Up till this point, I’ve not received any invoice as the client service repeatedly pushed it to a next day.

- The service comes with bad temper and zero efficiency.