Tribecar 4+

The cars or vans provided are clean and new. No issues with usage of cars.

However, the app has lots of bugs and can be improved more. The corner tabs are often difficult to click, thus sometimes unlocking or locking of cars can be frustrating.

Updates of cars available for booking can be made automatically once the date/time is updated, it’s inconvenient to keep pressing to update the available cars once I make changes to the date/time.

Pictures of cars to be added should make it able to add from photo library, it waste time (which means money on the rental) when I can only add by taking pictures from the app.

Reported damages on the car should be made available onto the app instead of paper. This can assist to minimise time looking for damages which have been reported.

There’s already many competitors apps out there, and their app works much better than yours. You guys should do something to upgrade this app if you want stay competitive in this market. Your marketing department should also put effort into replying many of the complains in this review.

This is undoubtedly a deceptive operation. The app consistently experienced significant glitches, causing me considerable difficulty in ending trips, ultimately leading to late fees. My appeals for late fee waivers were met with automated responses, devoid of any real human interaction. Contacting customer support was equally frustrating, as it seemed impossible to reach a live representative. To make matters worse, the cars provided were consistently unclean and emitted unpleasant odors, indicative of poor maintenance. I even encountered instances where vehicles were infested with cockroaches, and the interiors were cluttered with remnants like French fries and plastic bags.

Despite all these issues, the most frustrating aspect of Tribecar was the arduous process of reclaiming my deposit. It felt nearly impossible to retrieve my deposited funds. I sincerely hope that fewer individuals opt for Tribecar, as there are numerous other superior alternatives available.

I mean y’all should already know ah the review itself 200 plus 2.9star use this app at your own risk ah

I m from carclub member, during my migration to Tribecar is too complicated. Firstly during my migration using the app from App Store, After the app requested to use my singpass that fine but why they still need my utility for my addresses for prove. Is it my singpass is not enough for the proof of my address?
Why Tribecar need cash topup first and it totally different from carclub. In carclub yes we have deposit but not cash topup than can use the car. Now for your info my deposit at Tribecar is $150 and cash topup is $100, otherwise can’t even go through in my search.
It is so much hassle to search for a vehicle if you dont know the location of the vehicle.
If you need help in the app itself, the app requested for login password so I have given my user and password, than the app mention I had a wrong user and password. Is it have to use another user or password if I need a help.
Or maybe I don’t understand.
I need explanation in here.
There more to come if I had anymore difficulties.
So please make this app a user friendly for customer.
Thank you