Fantuan Delivery - 饭团外卖

Name: Fantuan Delivery - 饭团外卖
Rating: 4.5 (15398 reviews)
Author: 饭团科技

Asian Food & Service Platform

Free

15K Ratings
Ages

13+
Years
Category

Food & Drink
Developer

饭团科技
Language

EN
+ 7 More
Size

272.8
MB

The Best Asian Food Delivery! Fantuan Delivery offers the largest selection of your favourite Asian restaurants and other local favourite cuisines delivered to your door, anytime and anywhere. 【Fantuan Delivery & Pick-up】 Bringing the taste of authentic Asian cuisines to your door. Browse from hundreds of local restaurants to traditional Asian restaurants in your city. Unsure of what to eat tonight? Let Fantuan help filter the restaurants you crave. Promotions: Enjoy limited-time discounts and promo codes every day. Self Pick-up: Order in advance on our app and pick up meals at restaurants. Skip the line, save more. (No delivery fee, no tips, no service charges.) Exclusive Restaurants: Find restaurants exclusive to Fantuan. Restaurant partners include: Haidilao Hotpot, Coco bubble tea, Sharetea, Dinesty, Church’s Chicken, Subway, Me+Crepe, Old Xian, and more. BBQ, hotpot, dumplings, dim sum, bubble tea, brunch, cake… 【Dine-in Deals & Reviews】 Fantuan now offers exclusive dine-in discounts and vouchers at popular restaurants. Order ahead in the app, scan to redeem in-store – fast, simple, and more affordable. More than just deals, Fantuan also features user reviews and photo notes to help you find the best-rated local spots and avoid disappointing experiences. Now available in Vancouver, Toronto, New York, Los Angeles, Chicago and more cities. 【Additional Services】 Fantuan Errands Need to deliver a parcel but don’t have the time? Or need to grab something from the store but don’t want to go out? Fantuan Errands can help. Whether it’s documents, flowers, keys, or groceries – just tell us what you need, and we’ll take care of it. TT Mart Order grocery and convenience store items right from Fantuan. Enjoy a wide range of daily essentials, fresh produce, snacks, drinks, and more – all delivered to your door. Multiple Payment Methods Visa / MasterCard / Apple Pay / PayPal / Venmo / Cash / Alipay / WeChat Pay 【About Fantuan】 Fantuan was founded in Vancouver, Canada in 2014. With a mission of "life made easier", we are a technology company that provides a one-stop platform connecting people with their local community. Fantuan operates in major cities across Canada, the United States, Australia and the UK. As a leading local lifestyle service platform, we help users unlock the richness of their neighborhood. From food and grocery delivery to convenience services and daily deals, Fantuan brings communities closer together. Fantuan is also one of Deloitte Canada's Fast 50 companies. 【Contact】 Become a merchant partner: https://merchant.fantuanorder.com/ Become a driver: https://delivery.fantuan.ca/#/registration For order inquiry, please contact Canada: +1 7784022900 United States: +1 2134591886 Australia: +61 370678999 United Kingdom: +44 8000584061 For all other inquiries, please email: feedback@fantuan.ca

Ratings & Reviews

4.5

out of 5

15K Ratings

Service is ridiculously bad
01/07/2022

maplechen0207
The app was able to cover almost all the Chinese restaurants in the area. But, they force to charge you various extra fees. For example, if you would worded $30, there’s an additions charges the order will come out to be $45. There’s service fees, forced charge of tip at least 12%, delivery fee, and distance fees. Well, it’s ok to charge tip but at least provide good customer services. I got Covid, I’m didn’t feel well that’s why I order food. The delivery guy refuse to deliver my food to my door, the reason was cause he have many food to delivery. Well, the restaurant that I order my food was literally 5 min away from my house. The app forced to charge me $10 tip, and the guy wouldn’t even deliver the food to my door step. He was being really rude and doesn’t have any manners when he call me. He say he will not deliver my food to my door, he say come down and pick it up yourself. If I could leave my door, then what’s the point of ordering the food. And it’s not my business that you have many delivery to deliver behind my order. It’s not my responsibility, it’s your job not mine. Don’t waste your time, don’t download the app.

Developer Response
Hi there, we are sorry for the unpleasant experience. Would you please email your order number to feedback@fantuan.ca and we will look into it for you right away. Thank you.
Service is ridiculously bad
01/07/2022

maplechen0207

The app was able to cover almost all the Chinese restaurants in the area. But, they force to charge you various extra fees. For example, if you would worded $30, there’s an additions charges the order will come out to be $45. There’s service fees, forced charge of tip at least 12%, delivery fee, and distance fees. Well, it’s ok to charge tip but at least provide good customer services. I got Covid, I’m didn’t feel well that’s why I order food. The delivery guy refuse to deliver my food to my door, the reason was cause he have many food to delivery. Well, the restaurant that I order my food was literally 5 min away from my house. The app forced to charge me $10 tip, and the guy wouldn’t even deliver the food to my door step. He was being really rude and doesn’t have any manners when he call me. He say he will not deliver my food to my door, he say come down and pick it up yourself. If I could leave my door, then what’s the point of ordering the food. And it’s not my business that you have many delivery to deliver behind my order. It’s not my responsibility, it’s your job not mine. Don’t waste your time, don’t download the app.
Developer Response 01/11/2022
Hi there, we are sorry for the unpleasant experience. Would you please email your order number to feedback@fantuan.ca and we will look into it for you right away. Thank you.
Useless and possible mentally challenged Wechat customer service team
08/18/2024

ChelseaWang777
They doesn’t seem to understand what they are doing. When it first launch in chicago I thought they are going to do better than recipo Chowbus or hungry panda since they are going down hill; but Fantuan give a whole new low to Chinese owner apps I waited 2 hrs to have my order taken by driver, not 2hour for delivery, but 2hours to arrange me a driver. We I asked about the delivery arrangement, their customer service kept saying the restaurant is running behind, the driver is almost there which is just not true. They also established a Wechat customer team and the host called 饭宝宝 I assume is logged in with multiple people; but the one removed me from that chat seems mentally challenged. There are people who are talking about going to order together and also a shop owner asking about if they should pay for the delivery guy for Cash orders. I only just said “yes if the delivery person is taking cash from the customer upon delivery I suppose the shop owner should take cash from the delivery person,” and to be sure I also said “you should make sure because I don’t work for this app, I just think that make sense” Then I got removed from the group chat on the ground of I should not talk about other APP. I guess the 饭宝宝 person assume we are ordering with other APP？ which not only not ture but also what if we are using other APPs? If you don’t take other APP user you got No Users.

Developer Response
Hi there, sorry for the delay due to high order volume. Can you send us more information at feedback@fantuan.ca? Thank you.
Useless and possible mentally challenged Wechat customer service team
08/18/2024

ChelseaWang777

They doesn’t seem to understand what they are doing. When it first launch in chicago I thought they are going to do better than recipo Chowbus or hungry panda since they are going down hill; but Fantuan give a whole new low to Chinese owner apps I waited 2 hrs to have my order taken by driver, not 2hour for delivery, but 2hours to arrange me a driver. We I asked about the delivery arrangement, their customer service kept saying the restaurant is running behind, the driver is almost there which is just not true. They also established a Wechat customer team and the host called 饭宝宝 I assume is logged in with multiple people; but the one removed me from that chat seems mentally challenged. There are people who are talking about going to order together and also a shop owner asking about if they should pay for the delivery guy for Cash orders. I only just said “yes if the delivery person is taking cash from the customer upon delivery I suppose the shop owner should take cash from the delivery person,” and to be sure I also said “you should make sure because I don’t work for this app, I just think that make sense” Then I got removed from the group chat on the ground of I should not talk about other APP. I guess the 饭宝宝 person assume we are ordering with other APP？ which not only not ture but also what if we are using other APPs? If you don’t take other APP user you got No Users.
Developer Response 10/09/2020
Hi there, sorry for the delay due to high order volume. Can you send us more information at feedback@fantuan.ca? Thank you.
Negative customer service that shifts blame on the customer
06/21/2021

LittleC5
I have never encountered a more ridiculous customer service nor absurd logic. I used to live at an address, but because one particular delivery person doesn’t know English and the always gets the address wrong, the customer service added some sort of note to my address. After moving to a new place, my first delivery went smooth. The second time I ordered, my food was delivered to my old address. I contacted CS to understand why my deliver was an hour late and they told me because it went to the wrong address then tried by blame it on me in a number of ways including not contacting CS to delete a back-end note I can’t even see from my end and therefore had no way to know it existed. First off, your product manager is incompetent for tying note logic to customer as opposed to address, people move. Second, your delivery driver is incompetent for not contacting to confirm address when the address I entered it completely different from whatever note they saw. Third, your operation is incompetent for having contacted me and still delivered to the wrong address - where did your communication break down internally. Last, your CS is incompetent and in addition outrageous for blaming me for not contacting to delete something I didn’t know existed instead of actually doing your job and provide customer service.

Developer Response
Hi there, we are sorry for the unpleasant experience. We will report your feedback to the team immediately and we are working on some of the issues you mentioned. Please feel free to contact us if you have further suggestions. We would do our best to improve and provide you with more satisfactory experience!
Negative customer service that shifts blame on the customer
06/21/2021

LittleC5

I have never encountered a more ridiculous customer service nor absurd logic. I used to live at an address, but because one particular delivery person doesn’t know English and the always gets the address wrong, the customer service added some sort of note to my address. After moving to a new place, my first delivery went smooth. The second time I ordered, my food was delivered to my old address. I contacted CS to understand why my deliver was an hour late and they told me because it went to the wrong address then tried by blame it on me in a number of ways including not contacting CS to delete a back-end note I can’t even see from my end and therefore had no way to know it existed. First off, your product manager is incompetent for tying note logic to customer as opposed to address, people move. Second, your delivery driver is incompetent for not contacting to confirm address when the address I entered it completely different from whatever note they saw. Third, your operation is incompetent for having contacted me and still delivered to the wrong address - where did your communication break down internally. Last, your CS is incompetent and in addition outrageous for blaming me for not contacting to delete something I didn’t know existed instead of actually doing your job and provide customer service.
Developer Response 03/13/2021
Hi there, we are sorry for the unpleasant experience. We will report your feedback to the team immediately and we are working on some of the issues you mentioned. Please feel free to contact us if you have further suggestions. We would do our best to improve and provide you with more satisfactory experience!
Credit card and personal information was stolen
06/20/2023

TalkingS
I tried to order food from this app but it kept telling me that it ran into an error processing my card information. The next day I had an unauthorized $199 charge on my credit card for an online service I’ve never even heard of. I had to cancel my card and issue a fraud claim. I’ve seen other reviews mention unauthorized charges as well. They’re definitely either selling users’ personal information or there are no security measures on the information you provide them and any employee can probably access all your personal details. PLEASE BEWARE!!EDIT: I just got another spam text from an unknown phone number in Chinese; this has been happening about once or twice every few days since I used this app. The fact that both my phone number and credit card were compromised right after using this app leads me to believe that was in fact the source of the compromise. Also one of the scam texts included my name the way I input it on the app, not my full name but my nickname. It is highly possible that either the company or one of their employees is actively selling user information to scammers. I have also seen other reviews mentioning a similar experience so if you experience the same please report them to protect others from also having their info stolen.

Developer Response
Hi there, we are sorry for the inconvenience. Can you email us the order number at feedback@fantuan.ca so that we can look into it for you? Thank you.
Credit card and personal information was stolen
06/20/2023

TalkingS

I tried to order food from this app but it kept telling me that it ran into an error processing my card information. The next day I had an unauthorized $199 charge on my credit card for an online service I’ve never even heard of. I had to cancel my card and issue a fraud claim. I’ve seen other reviews mention unauthorized charges as well. They’re definitely either selling users’ personal information or there are no security measures on the information you provide them and any employee can probably access all your personal details. PLEASE BEWARE!!EDIT: I just got another spam text from an unknown phone number in Chinese; this has been happening about once or twice every few days since I used this app. The fact that both my phone number and credit card were compromised right after using this app leads me to believe that was in fact the source of the compromise. Also one of the scam texts included my name the way I input it on the app, not my full name but my nickname. It is highly possible that either the company or one of their employees is actively selling user information to scammers. I have also seen other reviews mentioning a similar experience so if you experience the same please report them to protect others from also having their info stolen.
Developer Response 06/23/2023
Hi there, we are sorry for the inconvenience. Can you email us the order number at feedback@fantuan.ca so that we can look into it for you? Thank you.

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Version 6.77.0

6d ago

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