Agoda: отели и авиабилеты

Name: Agoda: отели и авиабилеты
Rating: 4.8 (175235 reviews)
Author: Agoda.com

Отели, жилье и многое другое

Бесплатно

Оценок: 175 тыс.
Возрасты

4+
лет (г.)
Категория

Путешествия
Разработчик

Agoda.com
Язык

RU
и еще 36
Размер

443,3
МБ

Цены даже ниже, чем на нашем сайте! Приложение Agoda — это ваш лучший инструмент для поиска и бронирования лучших предложений на любой тип жилья по всему миру. - БРОНИРУЙТЕ: доступ к предложениям, не представленным на нашем сайте. Agoda гарантирует лучшую цену, которая может стать еще лучше, если вы бронируете в приложении. - *ЭКОНОМЬТЕ*: дополнительная экономия до 80% с эксклюзивными скидками для подписчиков, горящими и секретными предложениями, скидками на новые объекты жилья и многим другим. - ДЕЛАЙТЕ ОТКРЫТИЯ: поиск среди 2,0 миллионов отелей, вилл, гостиниц и любых других типов жилья для вашего отпуска на вашем языке и с ценами в предпочитаемой вами валюте. - РЕШАЙТЕ: необходимая информация для принятия обоснованных решений. Удобные фильтры поиска Agoda, фотографии высокого разрешения, карты, информация о местности, а также более 15 миллионов отзывов путешественников помогут вам в выборе идеального жилья в вашей поездке в рамках бюджета. - ОТДЫХАЙТЕ БЕЗ СТРЕССА: Поддержка Agoda. Приложение Agoda сохраняет ваучер, информацию о бронировании и карты на вашем устройстве для легкой регистрации заезда и экономии бумаги. Вы можете управлять вашими бронированиями, а также вносить в них изменения в любое время и в любом месте. Если что-то идет не так, агенты поддержки клиентов Agoda к вашим услугам 24 часа 7 дней в неделю. Для вашего удобства поддержка клиентов оказывается на нескольких языках. - НАЧНИТЕ ЗАРАБАТЫВАТЬ: опубликуйте ваш объект размещения и начните зарабатывать. Владельцам жилья для отпуска наше приложение Agoda Homes позволяет управлять бронированиями и общаться напрямую с гостями. Если вы еще не опубликовали ваш объект размещения на Agoda, вы можете сделать это на agoda.com/homes. Это бесплатно! Ознакомьтесь с нашей Политикой в отношении файлов cookie, чтобы узнать больше о данных со смартфона, которые используются нашим приложением, в том числе для рекламы, основанной на предпочтениях, а также об отслеживании на разных устройствах и о том, как отказаться от передачи этих данных.

Оценки и отзывы

4,8

из 5

Оценок: 175 тыс.

Agoda review—hotels
08.07.2022

elynnor
Have been very happy using Agoda, mostly for travel outside the USA. I only use Agoda for booking hotels so can’t speak to other services (flights, trains, etc.) offered. I also do my research and check other apps before booking, but in general I prefer Agoda over other apps because of the way the search & filters are set up, because I usually find the cheapest prices on Agoda, and because so many options/filters are customizable. Many times what appears to be the exact same room is shown at multiple price points, often because there are little options like courtyard view, full breakfast buffet, tub and shower, etc. which are not distinguished on Agoda but are known to the hotel. After booking it’s good to contact the hotel and inquire about those things, along with airport pickup and whatever else you may need. I have never had issues with Agoda, even when canceling my reservation. However, I have had occasional issues with other apps. That’s why I usually check Agoda first, check other places, and then come back to Agoda to book.
Agoda review—hotels
08.07.2022

elynnor

Have been very happy using Agoda, mostly for travel outside the USA. I only use Agoda for booking hotels so can’t speak to other services (flights, trains, etc.) offered. I also do my research and check other apps before booking, but in general I prefer Agoda over other apps because of the way the search & filters are set up, because I usually find the cheapest prices on Agoda, and because so many options/filters are customizable. Many times what appears to be the exact same room is shown at multiple price points, often because there are little options like courtyard view, full breakfast buffet, tub and shower, etc. which are not distinguished on Agoda but are known to the hotel. After booking it’s good to contact the hotel and inquire about those things, along with airport pickup and whatever else you may need. I have never had issues with Agoda, even when canceling my reservation. However, I have had occasional issues with other apps. That’s why I usually check Agoda first, check other places, and then come back to Agoda to book.
BEWARE!
27.07.2024

Delilah 😊
I’ve booked twice with Agoda and have had a terrible experience with their customer service. Our first stay didn’t have wifi, even though it was advertised to have wifi. We still need to answer emails and the wifi is crucial in that area because there is no cell reception. The property was under maintenance and didn’t have wifi in our cabin.The hotel issued a refund (after a lot of frustration was exhibited from our end), and provided us with a receipt. Still, Agoda did not release the funds. I called them 3 times over the course of the next several weeks. It is VERY difficult to get someone on the phone, and their response time is very slow. They also somehow didn’t have call notes from the first time I called. The next two times I called, the “booking partner” who is a third party outside of Agoda, refused to refund us each time. They would reply by email several days after the call and say that all they could offer was a $20 voucher. Which isn’t much after spending $224USD, and considering the property didn’t have something we needed. I’ve had to go through the bank to get the refund because Agoda keeps delaying the refund. This is shady behavior. I will avoid booking through Agoda in the future. They may have the “best deals” on accommodations, but it comes at a price, and if something is wrong with the accommodation, expect your time to be spent chasing their morally bankrupt customer service until you also have to submit a claim through your bank.

Ответ разработчика
Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#813331) in the subject. We'll have this checked again. Your patience is appreciated.
BEWARE!
27.07.2024

Delilah 😊

I’ve booked twice with Agoda and have had a terrible experience with their customer service. Our first stay didn’t have wifi, even though it was advertised to have wifi. We still need to answer emails and the wifi is crucial in that area because there is no cell reception. The property was under maintenance and didn’t have wifi in our cabin.The hotel issued a refund (after a lot of frustration was exhibited from our end), and provided us with a receipt. Still, Agoda did not release the funds. I called them 3 times over the course of the next several weeks. It is VERY difficult to get someone on the phone, and their response time is very slow. They also somehow didn’t have call notes from the first time I called. The next two times I called, the “booking partner” who is a third party outside of Agoda, refused to refund us each time. They would reply by email several days after the call and say that all they could offer was a $20 voucher. Which isn’t much after spending $224USD, and considering the property didn’t have something we needed. I’ve had to go through the bank to get the refund because Agoda keeps delaying the refund. This is shady behavior. I will avoid booking through Agoda in the future. They may have the “best deals” on accommodations, but it comes at a price, and if something is wrong with the accommodation, expect your time to be spent chasing their morally bankrupt customer service until you also have to submit a claim through your bank.
Ответ разработчика 29.07.2024
Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#813331) in the subject. We'll have this checked again. Your patience is appreciated.
Infuriating experience
18.11.2020

Bc032885
I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.

Ответ разработчика
Thank you for the review. We always strive to provide a stable application for the ease of our users. Please email us at appsupport@agoda.com and advise us your concern. We'll look into it and assist you to the best that we can.
Infuriating experience
18.11.2020

Bc032885

I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.
Ответ разработчика 22.11.2020
Thank you for the review. We always strive to provide a stable application for the ease of our users. Please email us at appsupport@agoda.com and advise us your concern. We'll look into it and assist you to the best that we can.
Agoda=GetYourGuide= Nightmare Customer Support
23.04.2024

Geroge_Bush
I recently had a dreadful experience with the GetYourGuide app (which is connected through Agoda when you try to book a tour). Despite booking a popular large group tour in Rome several weeks in advance, I inadvertently booked the same tour again for the same day. Shockingly, the app failed to notify me of this duplicate booking. Upon realizing my mistake, I immediately attempted to cancel one of the bookings, only to find out that I couldn't because the tour was less than 24 hours away.Customer service was an absolute nightmare. Despite numerous emails and interactions with different agents, they all robotically regurgitated the same excuse: "rules are rules." It's clear their primary concern is protecting their own interests, even at the expense of customer satisfaction. They shamelessly lied to me about the possibility of a refund, claiming the tour provider wouldn't cooperate, only to be exposed when I reached out to the actual agency and received a prompt and courteous refund directly from them.It's evident that GetYourGuide's customer service is severely lacking, with a dismissive attitude that suggests they believe their dominance in the market exempts them from providing quality assistance. Save yourself the headache and use alternative platforms like Booking, Airbnb, TripAdvisor, Klook, or any other service that actually values its customers. Trust me, it's not worth the hassle.

Ответ разработчика
Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#744506) in the subject. We'll have this checked again. Your patience is appreciated.
Agoda=GetYourGuide= Nightmare Customer Support
23.04.2024

Geroge_Bush

I recently had a dreadful experience with the GetYourGuide app (which is connected through Agoda when you try to book a tour). Despite booking a popular large group tour in Rome several weeks in advance, I inadvertently booked the same tour again for the same day. Shockingly, the app failed to notify me of this duplicate booking. Upon realizing my mistake, I immediately attempted to cancel one of the bookings, only to find out that I couldn't because the tour was less than 24 hours away.Customer service was an absolute nightmare. Despite numerous emails and interactions with different agents, they all robotically regurgitated the same excuse: "rules are rules." It's clear their primary concern is protecting their own interests, even at the expense of customer satisfaction. They shamelessly lied to me about the possibility of a refund, claiming the tour provider wouldn't cooperate, only to be exposed when I reached out to the actual agency and received a prompt and courteous refund directly from them.It's evident that GetYourGuide's customer service is severely lacking, with a dismissive attitude that suggests they believe their dominance in the market exempts them from providing quality assistance. Save yourself the headache and use alternative platforms like Booking, Airbnb, TripAdvisor, Klook, or any other service that actually values its customers. Trust me, it's not worth the hassle.
Ответ разработчика 25.04.2024
Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#744506) in the subject. We'll have this checked again. Your patience is appreciated.

Мы неизменно предлагаем вам эксклюзивный доступ к лучшим предложениям на 2 000 000+ отелей и других объектов по всему миру. Эти предложения настолько хороши, что мы даже не решаемся показать их на сайте! Мы постоянно добавляем возможности и улучшаем функции приложения. Вот некоторые из них: - Отправляйте сообщения объектам размещения, если у вас есть вопросы - Легко отличайте дома и апартаменты в списке с результатами поиска (ищите розовые звезды) - Режим владельца Agoda Homes для владельцев жилья (опубликуйте ваше жилье на agoda.com/homes/ru-ru) Новых открытий и безопасных путешествий! Оставайтесь на связи!

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Agoda: отели и авиабилеты

Отели, жилье и многое другое

Оценки и отзывы

Что нового

Версия 13.42.0

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