I’ve replaced my Blue Apron subscription with Good Eggs’ Weeknight Meal Kit, and in terms of ingredients, flavor, menu and dinner prep it is a major step up. However, the app could take some pointers from Blue Apron’s user experience on the app. On Good Eggs, the meals in your weekly kit are hard to find (requires several clicks through), and favorite recipes from the kit cannot be saved to your Favorites section. I realize this section might be meant for re-ordering items, but users (like me) may be using Good Eggs for more than just grocery shopping and could benefit from a user experience that also caters to folks who are looking for easy meal prep over grocery delivery. Overall, it’s a great alternative to Blue Apron but some customer experience elements could use a little work.

Good Eggs refuses to provide nutrition facts even when they’re available. They list the ingredients for people who have allergies which is great, but they do not photograph the nutrition label so people like me with medical conditions can’t easily determine what’s safe to consume (I have to monitor levels of various nutrient components). I have written to them a few times about this over the ~5 years I’ve been a customer and I always get the same response, “we don’t provide that now but maybe someday.” Because they could easily provide the info, it is a choice on their part not to, and I find this frustrating and not inclusive of people who need this information to make informed purchasing decisions. It seems like this would improve their business since a lot of the items they offer are off the beaten path, so nutrition facts help people decide if they want to try new products. Please prioritize including nutrition facts!

This service is amazing. To all those people leaving bad reviews bc OF THE WAY THE APP WORKS ON THIER iPAD, get a life. I’ve used the service for 6 months and they’ve done an amazing job. Yes, I order off the website and not my phone, but that should be the least of these people’s concerns. • My priority is the product itself. The vegetables and meats are clearly fresh and vibrant.• Constant updates on seasonal produce and meat options. Huge selection (juices, dairy, fish, snacks, sauces) of local brands, farms, snacks and other items like Good Eggs sauces and cut vegetables (I suggest you learn to use a knife properly but in a pinch their products could save you time.)• Offer organic options as well as items for those with allergies. • Beer and wine!• You pick a pick up window of 2 hours for hour delivery. Yes, they have been late before. Yes, it’s inconvenient, but they are people, and people make mistakes. Life happens. They have always given a professional response and have offered me a credit.• Always packed properly so nothing is smooshed and perishables are kept cold. And they will take your old delivery boxes and ice packs on the next pick up. • A small $4 fee for each delivery to give workers a fair wage and (I’m assuming) health care, which I’m more than happy to pay. ✌🏽

Avoid this business and app at all costs: Not work your time and money. The app has latency issues. The service has quality and delivery issues. You will spend more time waiting for your order, and speaking to an ineffective customer service department than you would spend just going to the store and looking up recipes. Good Eggs changed payment companies and pre-charged me twice, when my bank blocked the second charge due to fraud protection, Good Eggs Customer service blamed me and accused me of having insufficient funds. When I filed a complaint about the my order being delivered outside the window (significantly) Carlos H of customer service sent me screenshots of a previous request, attempting to gaslight me that my new request was addressed. They then promised to make it right by a date - and ghosted me. This is a regular occurrence, hateful, passive agressive and nasty customer service department AVOID GOOD EGGS they are terrible!