CallRail

Name: CallRail
Rating: 4.9 (23 reviews)
Author: CallRail, Inc.

Business

Free · Designed for iPad

23 Ratings
Ages

4+
Years
Category

Business
Developer

CallRail, Inc.
Language

EN
English
Size

38.5
MB

Take the power of CallRail with you everywhere, so you never miss an opportunity. With CallRail’s mobile app, you can monitor key insights and manage calls, texts, and forms while on the go. Engage leads instantly with text messaging -Send and receive text messages directly in the app from the CallRail tracking number of your choice. Make and manage calls on the go -Connect with leads at the right moment by managing calls within the app. Qualify leads and stay organized -Add tags, values, and notes to track lead quality and capture important details about every interaction. Access actionable insights -View high level metrics with our new dashboard and get call summaries with AI-powered Premium Conversation Intelligence™ so you can respond faster. Empower your business with real-time insights and seamless communication, all from your mobile device.

Ratings & Reviews

4.9

out of 5

23 Ratings

Works great
Feb 4

Krisko24
There always making updates to the app and it works great! Been using it for over a year now. Wish it was less clicks to jump from company to company. Over all it gets the job done.
Works great
Feb 4

Krisko24

There always making updates to the app and it works great! Been using it for over a year now. Wish it was less clicks to jump from company to company. Over all it gets the job done.
App has potential
12/24/2018

Hunterjones23
This app could be so much better. It really needs a VOIP feature like the browser option on desktop. If incoming calls were routed through the app like Facebook messenger, it would allow for more data to pass through. The home screen could show all of the stored details for the contact and not just a tracking number or customer number. The app is also unstable and is frustrating to use. Dialing numbers sometimes doesn’t work and seems to call the wrong person a lot. There’s also not a click to dial on numbers unless they called first. For call flows, there needs to be a way to route based on tags. This would be simple to implement. Also the ability to take a number with an agent so that call is always routed to the specific agent but it can manually be changed later. This along with API access to change it from another program would be golden.
App has potential
12/24/2018

Hunterjones23

This app could be so much better. It really needs a VOIP feature like the browser option on desktop. If incoming calls were routed through the app like Facebook messenger, it would allow for more data to pass through. The home screen could show all of the stored details for the contact and not just a tracking number or customer number. The app is also unstable and is frustrating to use. Dialing numbers sometimes doesn’t work and seems to call the wrong person a lot. There’s also not a click to dial on numbers unless they called first. For call flows, there needs to be a way to route based on tags. This would be simple to implement. Also the ability to take a number with an agent so that call is always routed to the specific agent but it can manually be changed later. This along with API access to change it from another program would be golden.
Whyyyyyyy?!?!
03/27/2019

Rymac2011
Why does this friggin app make me sign in every single flippin day?!?! So annoying and a waste of time. And no option for finger scan log in so that’s awesome. So now that I’m finally logged in there’s not enough room on this page to list the improvements that could be made. Biggest other complaint aside from log in issue, if using the search feature it won’t find anything in the body of a text, you can only search for sender. So if you forgot who sent you a text message but you know a key term you were discussing, too bad, good luck scrolling through a million messages to find what you’re looking for. Many other issues but I don’t have time to write them all. Have to go relog in to CallRail app.
Whyyyyyyy?!?!
03/27/2019

Rymac2011

Why does this friggin app make me sign in every single flippin day?!?! So annoying and a waste of time. And no option for finger scan log in so that’s awesome. So now that I’m finally logged in there’s not enough room on this page to list the improvements that could be made. Biggest other complaint aside from log in issue, if using the search feature it won’t find anything in the body of a text, you can only search for sender. So if you forgot who sent you a text message but you know a key term you were discussing, too bad, good luck scrolling through a million messages to find what you’re looking for. Many other issues but I don’t have time to write them all. Have to go relog in to CallRail app.
Only way to view texts - and hardly ever works
02/21/2022

MrWillsi3
First I have to say, I hate leaving bad reviews - but this one really deserves it. The fact that I’m paying for a text capability (it will send a caller a text if I’m unable to answer), and I can ONLY view and reply to these texts on a phone app….is pretty disappointing. Add to the fact that every few weeks it’ll log me out, not allow me to log back in unless I go through an entire password reset process - and still at times I have to fully uninstall and reinstall the app…really?I seriously don’t understand why this hasn’t been addressed in the year I’ve been using callrail - and even more so don’t understand why accessing these messages to respond to them on my COMPUTER isn’t an option yet. Oh, and the notifications almost never pop up. Already checked all the settings - EVERYTHING is on, but nothing pops up. So I have to constantly check my app obsessively (if it’s working) like a 13 year old hoping for a text from his girlfriend. I wish this would just be added as a feature to the computer log in cause the app seems to be a lost cause (and super inconvenient to have to text a reply on my phone rather than just type it out in my computer where I’m already working).
Only way to view texts - and hardly ever works
02/21/2022

MrWillsi3

First I have to say, I hate leaving bad reviews - but this one really deserves it. The fact that I’m paying for a text capability (it will send a caller a text if I’m unable to answer), and I can ONLY view and reply to these texts on a phone app….is pretty disappointing. Add to the fact that every few weeks it’ll log me out, not allow me to log back in unless I go through an entire password reset process - and still at times I have to fully uninstall and reinstall the app…really?I seriously don’t understand why this hasn’t been addressed in the year I’ve been using callrail - and even more so don’t understand why accessing these messages to respond to them on my COMPUTER isn’t an option yet. Oh, and the notifications almost never pop up. Already checked all the settings - EVERYTHING is on, but nothing pops up. So I have to constantly check my app obsessively (if it’s working) like a 13 year old hoping for a text from his girlfriend. I wish this would just be added as a feature to the computer log in cause the app seems to be a lost cause (and super inconvenient to have to text a reply on my phone rather than just type it out in my computer where I’m already working).

This release includes: - Notification setup enhancements - Bugs fixes and stability improvements

Version 6.6.0

Feb 5

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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