Amex GBT Mobile

Name: Amex GBT Mobile
Rating: 4.2 (1063 reviews)
Author: GBT US LLC

Your go-to business travel app

Only for iPhone

Free

1.1K Ratings
Ages

4+
Years
Category

Travel
Developer

GBT US LLC
Language

EN
+ 14 More
Size

90.1
MB

iPhone

Real-time business travel management Welcome to Amex GBT Mobile: the app that helps travelers manage the complexities of today’s business travel by providing real-time trip management on the go. With last minute travel changes and disruptions, you need an easy and efficient way to manage every aspect of your journey. The Amex GBT Mobile app gives you the ability to check into flights, share your itinerary, book transportation and accommodations, and get support when you need it most – all in one place. Here’s how the Amex GBT Mobile app takes the stress out of travel by supporting you every step of the way: Manage bookings directly from your mobile device. • Book flights, hotels, cars and trains, and check in for your flight right from the app. • View your hotel reservations, car rental details, arrival/departure times, gate location, carbon emissions and more while on the go. Access your travel details in one place. • Quick access to previous and upcoming trip information. • Cancel or modify bookings at the click of a button. • Add trip details to any calendar and share itineraries. Easily manage your trip via Chat Assistance. • The Amex GBT Mobile app is the only business travel app that puts travelers directly in touch with Amex GBT travel counselors via click-to-call or chat – 24/7. • Book, modify, or change existing trips, flights, and hotels or get assistance with invoice inquiries. Never miss a beat, with trip updates and instant messages. • Receive important travel updates and notifications in real-time. • Stay safe while on the road with Expert Care™ and Proactive Traveler Care™ – solutions that work in tandem with the Amex GBT Mobile app by providing even more support to travelers during times of disruption. Expense and approve from anywhere. • Manage your expense approvals wherever you are. • Submit expenses as you travel. Download and try the Amex GBT Mobile app before your next trip! Note: this app is for customers of American Express Global Business Travel (Amex GBT). Not using Amex GBT’s suite of solutions? Please have your leadership contact us to discover ways to enhance your travel program so you can take your business to the next level. Contact us: To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq/

Ratings & Reviews

4.2

out of 5

1.1K Ratings

Quick & easy access to a GBT agent
11/11/2019

Varsha Karkhanis
I was stuck on a runway for an hour or more a few weeks ago at around 8pm. There was a weather issue so I suspected that we would be turned back to the gate. For security reasons with all the delays, I was not willing to fly out later and arrive at my destination at 1am. Rather than wait to get back to the gate, I chatted with an agent on the GBT app and booked a hotel near the airport and rebooked my flight for the next day morning all from my plane seat. It was easy and convenient. Sure enough, we turned back and while most folks were rushing to the gate agents, I walked out of the aircraft and headed to the hotel for a good night’s rest. Next morning, I was all set to take on the world !!

Developer Response
Thank you for taking the time to share your experience! We're so happy to hear that you've found the app helpful in a time of stress. Thanks for being an Amex GBT Mobile app user.
Quick & easy access to a GBT agent
11/11/2019

Varsha Karkhanis

I was stuck on a runway for an hour or more a few weeks ago at around 8pm. There was a weather issue so I suspected that we would be turned back to the gate. For security reasons with all the delays, I was not willing to fly out later and arrive at my destination at 1am. Rather than wait to get back to the gate, I chatted with an agent on the GBT app and booked a hotel near the airport and rebooked my flight for the next day morning all from my plane seat. It was easy and convenient. Sure enough, we turned back and while most folks were rushing to the gate agents, I walked out of the aircraft and headed to the hotel for a good night’s rest. Next morning, I was all set to take on the world !!
Developer Response 01/29/2020
Thank you for taking the time to share your experience! We're so happy to hear that you've found the app helpful in a time of stress. Thanks for being an Amex GBT Mobile app user.
Less useful than a Call Center.
03/26/2022

RobKrm
So, you’ve made an app. But I can’t do anything like cancel or modify a flight myself. I still need to talk to a person. But only through your app because you didn’t include the phone number in my itinerary. I have to download your app. Your app makes me sign up. You have privacy statements. Your app makes me talk to a bot. Your app queues me to talk to a person. Over text. Which means I can’t drive, or do anything else. I just sit here staring at my screen waiting for something to happen. All I want to do is phone someone, and say “I need to cancel that flight.” Or even better just hit a button to cancel it. But no, you have an app. An app that literally makes this more difficult than anything I have experienced before. And I get to pay for the pleasure. The only reason I use this is because my company forces me to use it. And I will now be actively campaigning for them to get something else. If this is the glorious future of apps, you can keep it.

Developer Response
Hi Robrobstation, you should have a phone number. If you don't mind, could you provide your specific details with us at gbtmobiletechnicalsupport@amexgbt.com? We would love to take a look under the hood at what's going on with your situation. Kindly appreciate your patience and thank you for your patience!
Less useful than a Call Center.
03/26/2022

RobKrm

So, you’ve made an app. But I can’t do anything like cancel or modify a flight myself. I still need to talk to a person. But only through your app because you didn’t include the phone number in my itinerary. I have to download your app. Your app makes me sign up. You have privacy statements. Your app makes me talk to a bot. Your app queues me to talk to a person. Over text. Which means I can’t drive, or do anything else. I just sit here staring at my screen waiting for something to happen. All I want to do is phone someone, and say “I need to cancel that flight.” Or even better just hit a button to cancel it. But no, you have an app. An app that literally makes this more difficult than anything I have experienced before. And I get to pay for the pleasure. The only reason I use this is because my company forces me to use it. And I will now be actively campaigning for them to get something else. If this is the glorious future of apps, you can keep it.
Developer Response 11/16/2022
Hi Robrobstation, you should have a phone number. If you don't mind, could you provide your specific details with us at gbtmobiletechnicalsupport@amexgbt.com? We would love to take a look under the hood at what's going on with your situation. Kindly appreciate your patience and thank you for your patience!
I can’t believe AMEX associates with this
11/03/2023

PleaseTrackMeNSA
I have been using this app through work for about four months now. So far the having everything in one place is convenient, but that’s about it. Sending tons of superfluous alerts for no reason. The “customer service“ is ridiculous. None of them have any idea what’s going on with your problem even though you explain it several times. You have to wait for somebody to connect to you. 8 to 10 minutes when you’re having an emergency. So it’s kind of pointless. And a half the time they have a bad attitude while you’re stuck in the airport/car rental/hotel problem that they caused. The app itself doesn’t transfer to check in flights 75% of the time or expand so you can read the tiny little lettering. All in all there has to be a better way than this
I can’t believe AMEX associates with this
11/03/2023

PleaseTrackMeNSA

I have been using this app through work for about four months now. So far the having everything in one place is convenient, but that’s about it. Sending tons of superfluous alerts for no reason. The “customer service“ is ridiculous. None of them have any idea what’s going on with your problem even though you explain it several times. You have to wait for somebody to connect to you. 8 to 10 minutes when you’re having an emergency. So it’s kind of pointless. And a half the time they have a bad attitude while you’re stuck in the airport/car rental/hotel problem that they caused. The app itself doesn’t transfer to check in flights 75% of the time or expand so you can read the tiny little lettering. All in all there has to be a better way than this
Most efficient travel support
07/15/2022

NAdsod
Amex global is very efficient, quick and easy to book platform for all your travel needs like air ticket, rental car, hotels etc. it shows the efficient and multiple options while booking. It’s easy to search and confirm the booking.Having a app on phone, gives timely notifications that helps for all updates of your upcoming and current trip.The customer support is also easy to connect and solve the problem efficiently.
Most efficient travel support
07/15/2022

NAdsod

Amex global is very efficient, quick and easy to book platform for all your travel needs like air ticket, rental car, hotels etc. it shows the efficient and multiple options while booking. It’s easy to search and confirm the booking.Having a app on phone, gives timely notifications that helps for all updates of your upcoming and current trip.The customer support is also easy to connect and solve the problem efficiently.

We are always working to improve the performance of our app and your experience using it. Our latest release includes adding rail etickets to your wallet, view etickets as pdf, and general bug fixes.

Version 5.34.0

11/27/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics